topic Re: Go Roam 7 day Pass in Account and services

Go Roam 7 day Pass

gavinpp — Sun, 18 Feb 2024 14:49:45 GMT

Hi All

Going to Spain in march,do i buy the 7 day EU pass now or day before i set off for Spain,if i buy now does it just come in to play when i connect to a signal in Spain ?? and im there for a week which goes in to 8 days anybody know what i will be charged if i use my phone on the 8th day in Spain has the roam pass will have run out

Many Thanks

Re: Go Roam 7 day Pass

PeteG — Sun, 18 Feb 2024 20:02:46 GMT

Hello.

Welcome to the Three Community.

You can buy it now or just before if you like. Either way, the addon will remain on the account until you use the days. The days activate on their own when you use allowances abroad, so it's fairly automated once you have it.

For the last day there, you will only need to ensure that your spend limit is high enough to allow you to be charged for that one day where you don't already have a pass. Since you won't have an active pre purchased pass available on the last day, the system will automatically charge you for 1 on the day, this will be £2.

Pete.

Re: Go Roam 7 day Pass

gavinpp — Fri, 23 Feb 2024 15:55:17 GMT

Pete

Many Thanks

Re: Go Roam 7 day Pass

Dazie — Wed, 26 Jun 2024 04:32:42 GMT

That's answered my first question, which was do you get to chose a start date or does it start immediately and waste some days. I guess the addon pass sits waiting to be triggered until it is needed.

Now, what time does a 24 hour period start? Is it midnight UK time or midnight local time? Or is it the exact time the phone is first used?

Re: Go Roam 7 day Pass

KateS — Thu, 27 Jun 2024 10:34:52 GMT

Hey @Dazie,

The 24 hours begin when the pass is activated, so you'll get the full usage from the Add-on.

Let me know if you have any further questions.

Thanks,
Kate

Re: Go Roam 7 day Pass

Dazie — Fri, 28 Jun 2024 02:26:36 GMT

Thanks for your answer.

@KateS wrote:
The 24 hours begin when the pass is activated, so you'll get the full usage from the Add-on.

Does this mean if I first use it at 2am the first day will end at 1:59:59am the following day?

Can I split a 7 day pass up? I am going to Bulgaria for 8 days so could I have a day in the middle where I turn roaming off and not use one of my 7 days?

Also, is it sufficient to turn roaming of on Android to block the day pass triggering, thinking in case of incoming messages or calls? I don't want to use airplane mode as I would still use Wifi.

Note that I know I could just pay another £2 for the 8th day once the pass runs out but I may want a couple of days cold turkey, so to speak!

And I presume I could set the spend cap to £0 to avoid any nasties and still use the 7 day pass bought in advance?

Re: Go Roam 7 day Pass

Dazie — Tue, 02 Jul 2024 18:04:23 GMT

Hi @KateS or anyone else from Three,

Could I please have some answers as I fly out this Thursday morning?

Re: Go Roam 7 day Pass

JonathanB — Wed, 03 Jul 2024 09:05:28 GMT

Hi @Dazie,

Sorry for the delay in getting back to you.

Yes it's 24 hours in real time so in your example 2AM-1:59:59AM the next day
With the Add ons, once you trigger day 1 it will run for the full duration, so a 7 day pass is 7 consecutive days.
Yes you should be able to switch off data roaming on your Android, and as long as you don't make an outgoing call or text to a UK or EU number you won't actually trigger the daily charge or queued add on.
We've seen occasional reports of £0 spend limits preventing customers from connecting whilst roaming, but this will be due to the daily charge being blocked, your spend limit stops out of allowance charges, like premium rate numbers, and the daily roaming fees, you will still be able to add Add ons over and above this.

Hope this helps and all makes sense, and moreover that you have a great time in Spain! 🙂

Thanks,
Jonathan

Re: Go Roam 7 day Pass

Dazie — Wed, 03 Jul 2024 13:38:12 GMT

Thanks for confirming.

Re: Go Roam 7 day Pass

Gafferted — Mon, 05 Aug 2024 13:14:05 GMT

I’ve just been told in your Watford store that a 7 day roaming pass can be split ie if I go to France for 4 days on a 7 day pass, I can use the remaining 3 days at a later date

is this correct?

Re: Go Roam 7 day Pass

JonathanB — Tue, 06 Aug 2024 11:25:46 GMT

Hi @Gafferted,

Sorry for any confusion there, if you have a plan with inclusive passes these can be used over the life of your plan's term, so you can spread them over the 12 or 24 months. If you buy an add on for 7 days, you can add this early, but once the 1st day is activated abroad, the add on will run for 7 consecutive days.

Thanks,
Jonathan

Re: Go Roam 7 day Pass

Chef — Fri, 30 Aug 2024 05:05:01 GMT

How much data do you get get in a 7day roaming pass? I’m on my third day and it’s stopped working???

Re: Go Roam 7 day Pass

PeteG — Sat, 31 Aug 2024 16:49:48 GMT

Hello, Chef.

The Roaming Passes don't give you a specific Data allowance, they unlock access to some of your allowances while roaming. For data, there is a 12GB per month fair usage limit. It's possible to use more with a Data Passport, or by allowing the system to apply a surcharge for the extra data, but it would stop working after 12GB otherwise.

Pete.