topic Re: I cant log in to my account in Account and services

I cant log in to my account

KateB — Tue, 02 Jul 2024 09:17:04 GMT

I've not been able to log into my account for the past few days, just says error, code undefined, anybody got any help

Re: I cant log in to my account

MZone — Tue, 02 Jul 2024 19:44:43 GMT

You can contact Customer Service here.

Re: I cant log in to my account

JonathanB — Wed, 03 Jul 2024 13:42:58 GMT

Hi @KateB,

Sorry to hear that you've been having trouble logging in. Your Three Community account should use the same login details, assuming you used the same Three number to register both.

Is the issue with the Three App, or using a browser to login on three.co.uk? Does the same issue happen if you test logging in to the website on different devices and browsers?

Thanks,
Jonathan