topic Re: Charged for roaming but haven't used any in Account and services

Charged for roaming but haven't used any

Louise23 — Fri, 05 Jul 2024 19:02:04 GMT

I've been charged £4.17 for a daily roaming charge however my spend cap is set at 0. According to 3, the charge counts towards your Spend Cap, so if that’s set at zero, you won’t be able to use your UK allowances in Go Roam destinations. Since mine is set at 0, why have I received a text saying I've been charged £4.17. I definitely have not turned on data but when I check my allowance, it says 1kbyte has been used. Any help?

Re: Charged for roaming but haven't used any

MZone — Sat, 06 Jul 2024 08:04:21 GMT

Have a look at this ever growing post here. You need to speak to live chat to get them refunded if they are incorrect.

Re: Charged for roaming but haven't used any

PeteG — Sun, 07 Jul 2024 14:52:46 GMT

Hello.

You shouldn't be charged if you're Spend Cap is Zero.

Can you send a screenshot or copy in the text message you received? Make sure not to include any of your personal info in your screenshot.

Pete.