topic Re: Contract in Account and services

Contract

Rev — Mon, 08 Jul 2024 05:13:47 GMT

I have been paying for an additional contract for my partner but she’s very sadly now passed away. Can I cancel the contract please?

Re: Contract

Geluk — Mon, 08 Jul 2024 06:26:10 GMT

This is a user forum; you need to contact 3 directly on 333, or via their CHAT PAGE.

Re: Contract

MZone — Mon, 08 Jul 2024 07:48:16 GMT

Sorry for your loss. Please visit the link here.

Re: Contract

sc1999 — Mon, 08 Jul 2024 08:59:43 GMT

A little compassion goes a long way. Your stock answer is not applicable here.

Re: Contract

JonathanB — Tue, 09 Jul 2024 13:11:08 GMT

Hi @Rev,

I'm really sorry to hear of your partner's passing. If you haven't already, please check out the link @MZone shared, this will give further info on how to use Life ledger to register your bereavement, or alternatively if you get in touch with customer services, and ask to be connected with the Bereavement team, they'll be able to help you close the account.

Thanks,
Jonathan