Overcharged

rmcode — Sat, 13 Jul 2024 11:08:17 GMT

I was persuaded to take out a new mobile broadband contract in July '23, and agreed to monthly cost of £22 a month, which was a reduction from the previous monthly cost of £28. This was the only reason I agreed to the new contract since I rarely use this mobile broadband, I had bought it for my daughter's work as she was between accomodation.

To my disappointment, despite having both a copy of the original chat which stated that the monthly charge is £22, as well as the contract email, the bill stayed at £28 a month, now increased to £30.

I finally phoned up about this error by Three but the customer service operator refused to accept that there was a problem even when I explained about having the original contract documents.

I am wondering what my options are now. A complaint to trading standards and/or a court claim for a refund since I calculate that I am now owed over £100.

Re: Overcharged

MZone — Sat, 13 Jul 2024 12:03:32 GMT

It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS

topic Re: Overcharged in Account and services

Overcharged

Re: Overcharged