topic Google Play charges non stop in Account and services

Google Play charges non stop

mlauragb — Mon, 15 Jul 2024 07:11:27 GMT

I got my phone stolen in London at the beginning of June.

At the end of June got my first batch of Google Play charges that added up to £100, called Three and they took zero responsibility claiming is a third party app… but it is charged from Three Pay, a default service they “cannot turn off”

I did the claim with Google, they do require you talk with Three first (something I’m finding extremely frustrating) and they are on the case.

This morning I woke up to more charges… so my question is: how to make it stop? I cannot really pay this every month, neither I can be wasting hours with Three, Goggle Play, etc for something that could be solved disabling a service I DIDN’T ASK FOR

Any success stories solving this?

Re: Google Play charges non stop

JonathanB — Wed, 24 Jul 2024 09:06:16 GMT

Hi @mlauragb,

I'm sorry to hear that your phone was stolen, and subsequent to this you've been receiving these charges. I've taken a look into this, and we may be able to help. Just to check did you report the theft to the police at the time and obtain a crime reference number? Please let me know.

Thanks,
Jonathan

Re: Google Play charges non stop

Dee3 — Mon, 29 Jul 2024 18:45:24 GMT

Hello I’m currently going through the exact same issue. Three is taking no responsibility. I was charged £150 and I’m already paying TWO contracts one being the stolen phone. I’m absolutely appalled by the customer service. I have spoken to both google and three and I don’t know what to do anymore !

Re: Google Play charges non stop

JonathanB — Tue, 30 Jul 2024 13:54:08 GMT

Hi @Dee3,

I'm really sorry to hear that this has happened, as I mentioned on my reply to @mlauragb did you report the phone as stolen at the time to both Three and the police and get a crime reference for this?

Thanks,
Jonathan

Re: Google Play charges non stop

Lida1233566 — Thu, 16 Jan 2025 21:16:16 GMT

Hi I am in the same situation! Someone stole my phone in London and keep purchasing on google play! What did you do to resolve this ?

Re: Google Play charges non stop

Lida1233566 — Thu, 16 Jan 2025 21:17:18 GMT

Hello can you help me ! I am in the same situation ! I have a reference crime number yes as I reported to police

Re: Google Play charges non stop

rodarodaro — Tue, 24 Jun 2025 07:55:45 GMT

Hey,

Going through the same thing. Please let me know if you managed to get this resolved.

Re: Google Play charges non stop

Mawa — Sat, 06 Sep 2025 00:58:17 GMT

I am facing the same issue.can you please me regarding this issue

Re: Google Play charges non stop

BuddyJ — Fri, 17 Apr 2026 19:30:33 GMT

I have a the same issue but three fail to address for two months. For the first month 229 charge and three did an investigation. Google confirmed this as a legitimate transaction. However my bank temporary refunded me this amount until three refund me which didn’t happened yet. Again this month another 79. I tried to cancel the agreement but it cost more. Frustrating