topic Re: Keeping existing terms when contract ends in Account and services

Keeping existing terms when contract ends

PAL62V — Sun, 13 Nov 2022 21:57:10 GMT

My 24 month sim-only deal ends soon. I know I can just let it become a rolling 30 day agreement, however if I do that, will any of the existing conditions end?

I'm most interested in the fact that I currently have an Advanced plan with the free international roaming in around 70 countries. That's clearly no longer on offer, but if I do absolutely nothing at the end of the contract, will that benefit remain?

Re: Keeping existing terms when contract ends

StephR — Mon, 14 Nov 2022 14:32:41 GMT

Hey PAL62V, welcome to Three Community.

Contracts taken out or upgraded after 1 October 2021 include a daily £2 or £5 charge to unlock the UK allowance for use in a Go Roam destination.

If you took your plan out before then, that daily charge won't apply and your price plan terms will continue until your plan is discontinued or upgraded. You can always double check your price guide on our website.

Hope that helps, but let us know if you've any other questions 😊

Re: Keeping existing terms when contract ends

PAL62V — Mon, 14 Nov 2022 17:41:24 GMT

Thank you for the reply. I'm not entirely clear on the answer to my question though.

If I do absolutely nothing at the end of the contract, will that benefit of Go Roam being no extra charge remain included in my monthly tariff?

Re: Keeping existing terms when contract ends

StephR — Tue, 15 Nov 2022 10:23:23 GMT

Yes, that's right 🙂

Your price plan will remain the same, even once the minimum term of your contract is up, until the plan is discontinued, or you choose to upgrade it.

Re: Keeping existing terms when contract ends

Lifehalflived — Thu, 24 Nov 2022 17:29:45 GMT

My 2 year plan ends at the end of December. It is unlimited and includes an iPhone 12. If I choose not to upgrade can I stay on this contract but reduce the charge to the equivalent of a Sim Only Contrsct or would that mean a new contract?

Re: Keeping existing terms when contract ends

JonathanB — Fri, 25 Nov 2022 10:38:04 GMT

Hi @Lifehalflived,

The only way to reduce the cost will be moving to a new plan, so you would move to the new terms, and the Go Roam with daily charges.

JonathanB