topic Roam in Account and services

Roam

smak85 — Thu, 25 Jul 2024 15:18:15 GMT

Hi all - can someone clarify if I am able to use my phone abroad (in france)? It comes up on the destination list and in the help page it says I get 56 daily passes for Europe but then further down it says I need to buy the passes so I'm not sure if I can use it as part of my monthly allowance or if I need to buy more?

Thanks

Re: Roam

Anonymous — Thu, 25 Jul 2024 16:24:10 GMT

Yes, you can use your phone abroad.

You can either buy passes in advance, or the charges will be added to your bill.

Also, check via the Three app that your spend cap isn't set to zero, and check with Customer Services that your credit limit isn't set to £1

Re: Roam

smak85 — Mon, 29 Jul 2024 15:25:55 GMT

Just to confirm - I need to buy the passes to use my phone in Europe and I don't get the 56 passes as mentioned?

Re: Roam

Anonymous — Mon, 29 Jul 2024 15:33:15 GMT

If you are on a Lite Plan, there are no passes included.

If you are on a Value or Complete Plan, however, you should have Passes included.

I would check what it says in your Three app when you log in, or ask Customer Services via Live Chat: they should be able to clarify.

Re: Roam

Bigmama0072004 — Tue, 19 Nov 2024 10:02:15 GMT

if it is set to zero will it not work? i have 56 passes, but have set the spend cap and roaming limit to zero

Re: Roam

Anonymous — Tue, 19 Nov 2024 23:12:52 GMT

I think if you have things set to zero you won't be able to roam.