Bad customer service

Stu1 — Mon, 22 Jul 2024 12:14:39 GMT

Recently someone got in touch with three and somehow cancelled my account and took my pac code so effectively stole my number . For weeks now I have been asking three for my number back as I use it for my business . All my other accounts don’t let me change my number as I no longer have the number that was stolen which is my verification contact . I should add that whoever stole the number also gained access to my email account which is now cancelled due to suspicious activity. Three told me to go to a local store to edit the contact details on the account but the store manager told me it isn’t allowed because my account is under investigation. Every time I call three I have to explain the situation over again . We’ve been going round in circles only to find out two days ago that I could email my identification to them . They called me today to say it can take 5 working days to respond but if I’d known earlier maybe I would have my account back I have explained how desperate I am to get this dealt with as my company needs needs that number back to be able to operate

Re: Bad customer service

MalColli — Fri, 26 Jul 2024 18:02:29 GMT

Same as my granddaughter. Hacked 4 times this month. 3's response very poor. If they can't keep your phone secure I'll be off at end of contract. Can't afford to do it before

topic Re: Bad customer service in Account and services

Bad customer service

Re: Bad customer service