topic Re: Live chat in Account and services

Live chat

Hogga99 — Fri, 26 Jul 2024 16:49:29 GMT

How to get on live chat using data

Re: Live chat

MZone — Sat, 27 Jul 2024 12:46:32 GMT

You can contact Customer Service here.

Re: Live chat

Hogga99 — Sat, 27 Jul 2024 15:47:39 GMT

Every time I click on the live chat nothing happens

Re: Live chat

PeteG — Sun, 28 Jul 2024 16:18:31 GMT

Hello.

Live chat looks to be working normally. I'd recommend trying a different browser, and it might be worth ensuring you don't have any blockers on your browser that might block the chat from popping up.

When you click the option to chat, it should pop up on the bottom left, within around 15 seconds or so.

Pete.

Re: Live chat

Hogga99 — Sun, 28 Jul 2024 22:01:41 GMT

I've tried everything just don't seem to be able to get on chat with the network

Re: Live chat

JonathanB — Mon, 29 Jul 2024 11:25:27 GMT

Hi @Hogga99,

Can you explain a bit more what you mean in terms of "nothing happens", or that you don't seem to be able to get on chat with the network? I've tested 3 different browsers and 2 different devices there and the digital assistant to start a chat works fine on all of these.

If you can help us understand a bit better what the issue is, we'll do our best to help.

Thanks,
Jonathan

Re: Live chat

Hogga99 — Mon, 29 Jul 2024 11:35:11 GMT

when I press the live chat nothing happens the button goes a different color for a second that's all

Re: Live chat

Angelica — Mon, 29 Jul 2024 11:47:27 GMT

Hello, I made an additional 10G recharge and I haven't received anything

Re: Live chat

JonathanB — Tue, 30 Jul 2024 14:05:19 GMT

Hi @Hogga99,

That's really strange, the chat function is definitely working in general so there may be something in your browser settings which is blocking this. Are you able to test any other browser or device?

Thanks,
Jonathan

Re: Live chat

JonathanB — Tue, 30 Jul 2024 14:06:43 GMT

Hi @Angelica,

It sounds like you may have been affected by a temporary issue with top ups yesterday. This should have been resolved now, but please let us know if you're still experiencing any issues.

Thanks,
Jonathan

Re: Live chat

strive — Mon, 16 Sep 2024 08:30:48 GMT

I have the same issue

not managing to open the chat in none of the browsers

Re: Live chat

KateS — Tue, 17 Sep 2024 11:38:00 GMT

Hey @strive,

That's frustrating. Are you on mobile data or Wi-Fi when attempting to open the chat?

Could you try clearing your cookies and cache and let me know if this makes a difference, please?

Thanks,

Kate

Re: Live chat

strive — Tue, 17 Sep 2024 13:50:32 GMT

I'm on a computer

and tried clearing cookies and cache

didn't help

Re: Live chat

KateS — Wed, 18 Sep 2024 11:16:11 GMT

Hey @strive,

Thanks for getting back to me.

Can I check what browser you're currently using? and any other browser you're having the same issue with, please?

Are you able to use a mobile device and attempt to connect? Any screenshots of error messages would be really helpful if you're able to provide this.

Thanks,

Kate

Re: Live chat

Firthrob123 — Wed, 05 Feb 2025 11:34:03 GMT

Hi am looking to cancel my phone contract with the relation of the number 07*********

how may u help

Re: Live chat

JadeF — Wed, 05 Feb 2025 16:03:48 GMT

Hey @Firthrob123

Sadly, I'm unable to take cancellation requests from this Community platform.

If you pop over here, you'll find all the ways you can cancel your contract with us.

Thanks, Jade

Re: Live chat

Revathi — Fri, 06 Jun 2025 16:45:32 GMT

I have taken Samsung s25 ultra from 3 last month. Will it be possible to return it and get another phone

Re: Live chat

JadeF — Mon, 09 Jun 2025 11:29:40 GMT

Hey there.

It sounds like you're now out with the 14 day money back guarantee @Revathi but I'd suggest you have a chat with the team here for further support.

Thanks, Jade