topic Change account name in Account and services

Change account name

Triggers — Mon, 29 Jul 2024 11:17:38 GMT

My account was opened many years ago for my son to have a mobile phone.
as he is now in his 20’s we would like to have the account in his name as he is unable to make changes or get a new contract now this current one is out of contract.
he already pays the bill from his account and is a named user in the account but he cannot order a new phone or discuss a contract in store as the account is in my name.
how can we change this so it’s fully his account and he can also keep the number?

Re: Change account name

MZone — Mon, 29 Jul 2024 19:17:53 GMT

You need to contact customer service here and ask if they can do a change of ownership. He will probably have to pass a credit check in order for the contract to be transferred.

Re: Change account name

Triggers — Fri, 02 Aug 2024 09:49:58 GMT

Nope can’t be done, computer says no. Spoke on live chat and went in shop and it’s not possible. Only option is get a payg sim, transfer the number, open a new Three account in sons name, transfer number from payg sim.
what a faff!

Re: Change account name

MZone — Fri, 02 Aug 2024 12:17:04 GMT

Apparently it’s down to the new billing platform they use. Used to be able to do it on the old system.