topic Unable to view Bill in Account and services

Unable to view Bill

LukeW1603 — Mon, 21 Nov 2022 10:30:49 GMT

Currently unable to view latest bill as PDF online or via the app (Failed to load error)

Tried multiple devices/browsers and three app which all show errors

Asked live chat now "5" times to send me the bill via email which they promise they will... but don't..

Would just like to view my latest bill...

Thanks

Re: Unable to view Bill

JonathanB — Wed, 23 Nov 2022 12:37:03 GMT

Hey @LukeW1603,

I'm sorry to hear that you're having such an awful time trying to get your bill PDF, I'm keen to help with this.

When your bill cycle and allowances start, it can take up to 3 working days for the bill to come out of a draft format, so that may explain the error if it's only just been created, can you confirm the date of the bill you're trying to retrieve?

If we're now past the 3 working days, and it's still not available, my colleague StephR has sent you a private message with info on how to get more help with this.

To access your messages, click on your avatar in the top right of any community page, then "Messages".

JonathanB

Re: Unable to view Bill

Johnny_Klebitz — Thu, 09 May 2024 15:48:34 GMT

i have the same issues cant see any bill or were to pay from 3 app or the browser i had no issues before until 3 updated it's services and plus on factor that me getting upgrade of phone and plan, my bill had be paid via 3 chat but i would like to pay my bills manually like i have always done in past before the total due date 🙂