topic Re: Spend cap in Account and services

Spend cap

Frustrateduser — Sun, 04 Aug 2024 14:53:48 GMT

The worst network! There's no one to speak to! They just give you automated options.. Then when when you accept to chat online, there's no chat! You click on chat button, but nothing happens.. Really it's the worst network.

I've run out of data, so I followed the automated advice that I can increase my spending cap, which I did, and I increased by £20..but still no data, and no access to the Internet!

Re: Spend cap

Geluk — Sun, 04 Aug 2024 16:14:18 GMT

On CHAT repeatedly enter "SPEAK TO A PERSON".

Re: Spend cap

PeteG — Mon, 05 Aug 2024 09:48:29 GMT

Hi there.

Normally increasing the spend cap wouldn't get you more data, unless you're abroad. If you're in the UK though, you'll need to buy an add-on through My3 to boost your Data allowance.

Pete.