topic Re: Ms in Account and services

How do I get in touch?

Flo — Tue, 06 Aug 2024 11:09:54 GMT

Being 'technologicaly challenged' I prefer to speak to a person to resolve problems. However, for many weeks now I have phoned various numbers, but was unable to get past the un-helpful automated system. My account has now been passed to debt collectors.

Is there a number I can call which would direct me to a human bein

Mod note: Post title edited for clarity

Re: Ms

MZone — Mon, 05 Aug 2024 17:01:47 GMT

Contact Customer Service here

Re: Ms

JonathanB — Tue, 06 Aug 2024 11:09:17 GMT

Hi @Flo,

I'm sorry to hear that the automated systems have been difficult to navigate. We don't want you to be dealing with a debt collector simply because you've had difficulty reaching someone to help with an issue. Please try the options here for our Customer Wellness Team, they're specialists in vulnerability and accessibility, including financial vulnerabilities, so they may be able to help, and you can find various ways to get in touch here: https://www.three.co.uk/accessibility/contact-us

Thanks,
Jonathan