https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34412#M7707 <H3><SPAN class="">Why can’t I log in  or access my rewards?</SPAN></H3><DIV><DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>You need to have an active Three account to access your rewards. <BR /><BR />But please note that you can't use your My3 log in details for Three+. You’ll need to register for a new Three+ account by entering your phone number and then choosing a new unique password.<BR /><BR />If you’re on Pay As You Go, you must top up at least £10 every 90 days to access rewards. If you’ve just topped up, you’ll be able to access Three+ in 24 hours.<BR /><BR />If you still can’t access Three+, then please&nbsp;<A href="https://three.co.uk/support/contact-us/" target="_blank" rel="noopener">get in touch</A>&nbsp;and we’ll look into this for you.</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Mon, 05 Aug 2024 17:03:52 GMT MZone 2024-08-05T17:03:52Z https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34380#M7692 <P>Hello,</P><P>I have recently came over to three bringing my phone number from EE. I have registered fine for the three app but I am unable to register from three+ I always get an error message that I am not able to register for three+ as only payg or pay monthly sim can. I am a payg customer so can’t understand why. I have used digital chat 3 times and been into store and no one can help me. I am so annoyed about this I feel like leaving already. Can anyone help?&nbsp;</P> Mon, 05 Aug 2024 12:52:25 GMT https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34380#M7692 Max2208 2024-08-05T12:52:25Z https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34412#M7707 <H3><SPAN class="">Why can’t I log in  or access my rewards?</SPAN></H3><DIV><DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>You need to have an active Three account to access your rewards. <BR /><BR />But please note that you can't use your My3 log in details for Three+. You’ll need to register for a new Three+ account by entering your phone number and then choosing a new unique password.<BR /><BR />If you’re on Pay As You Go, you must top up at least £10 every 90 days to access rewards. If you’ve just topped up, you’ll be able to access Three+ in 24 hours.<BR /><BR />If you still can’t access Three+, then please&nbsp;<A href="https://three.co.uk/support/contact-us/" target="_blank" rel="noopener">get in touch</A>&nbsp;and we’ll look into this for you.</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Mon, 05 Aug 2024 17:03:52 GMT https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34412#M7707 MZone 2024-08-05T17:03:52Z https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34577#M7753 <P>I have an active account so I can’t see why I wouldn’t be able to register for rewards.<BR />my account was registered over a week ago and I still can’t access 3+. I have seen other people have had similar issues when porting an original 3 number back but so far no solution to my problem. Whenever I contact the helpdesk I’m getting fobbed off that it will work in 24 hours but this just isn’t happening.&nbsp;</P> Thu, 08 Aug 2024 16:29:19 GMT https://community.three.co.uk/t5/Account-and-services/Cannot-register-for-three-despite-being-a-customer/m-p/34577#M7753 Max2208 2024-08-08T16:29:19Z