topic Re: Add on in Account and services

Add on

Sarg — Sun, 28 Jul 2024 21:22:54 GMT

Why I’m I having problems with my add on , put a voucher on today and bought the add on but the add on hasn’t been add on , but when I call 444 it’s saying you can’t have a add on when there’s already one on , but when I check my balance it’s zero . So confused

Account login issues and auto renew package didnot go through

ZubiDubi — Sun, 28 Jul 2024 10:25:06 GMT

Guys, I cannot login to my account, it says "Something Went Wrong", Try again. I tried to call helpline but it says we are having technical issues and trying to resolve it. My autorenewal data package did not go through as it was due to tonight. Now I cannot have data and cannot login or talk to anyone.. I need data for work as a delivery driver. Any Ideas? digital assistant bot is of no use, takes me to automated web pages..!

Re: Account login issues and auto renew package didnot go through

MarkClayton — Sun, 28 Jul 2024 10:37:00 GMT

It’s the same with all PAYG Data Pack users, like me. I got a text that says:

“

Hi there,

There's been a problem, and the payment for your 10GB Data Pack Auto-renew with 5GB Free Data Auto-renewal hasn't gone through.

We'll try again tomorrow. But until then, if you continue to use data, you may be charged at out-of-allowance rates.”

When I check my banking app, I can actually see the pending Data Pack charge from Three, so who knows what planet they are on.

Re: Account login issues and auto renew package didnot go through

MarkClayton — Sun, 28 Jul 2024 12:16:39 GMT

Two hours after their first attempt at the auto-renew, Three charged my debit card for another £10, and sent me the same text again as above about the payment not going through. So now they have taken £20 from my bank account and still no service.

Shocking for a communications company

Stress3 — Sun, 28 Jul 2024 14:27:35 GMT

It's took me an hour and a half 10 444 calls 5 333 calls 3 app even on main page cost me 5 pound of my top to and I'm not sure if my add on has been added, for a communication company absolutley shocking and disgusting how customers are put through loops and loops and even lying automated messages, saying I couldn't top up an add in as I have one WHICH I DON'T, then he changed his mind to technical difficulties..... I still don't know yet till I check if I'm even topped up.... Funny thing is want to buy something it works........ Shocking communication company I'll be taking this much much further

My3 and data pack

Hannah — Sun, 28 Jul 2024 19:28:55 GMT

Was unable to access my account on the My3 app for almost 3 weeks now. My data pack ran out this morning and I tried to put a new one on and 333 informed me that there were difficulties and to try again later. I tried using the internet but was met with error message after error message. Spoke to the call center and was informed even they couldnt access the account to put my voucher on and buy the data pack. I was told I'd receive a phone call when the systems were fixed and currently 8 hours later I still have not had a phone call. I still have no internet. I managed to sign into my account on the internet and the app, but recieved another error message when I tried to check out with the £35 data pack online, and I am unable to even find the data pack I want on the app. I phoned 333 in hopes of using my credit to buy the data pack there and was informed the call center closed but can still use it to self-service, where I was then told I still have a data pack running and cant buy another, yet I still have no phone internet because my pack ran out yesterday and I can now no longer contact help at 3 network.

Something went wrong

flamed — Sun, 28 Jul 2024 20:28:07 GMT

I payed £10 ( bank confirmed)

Ordered a data pack, and received 2 texts saying something was wrong,

Email received said all was OK as usual,

But I've no data pack and it says I'm not on the network .. where do I go from here ?

Thanks

Re: Something went wrong

Jonnochris — Sun, 28 Jul 2024 20:38:23 GMT

I’ve had the same. My data roaming is off and I keep getting messages to say I have activated the pass. Apparently I am now close to my spending cap when I have purposely not wanting to activate international roaming. The problem is you can’t confirm / activate / deactivate international roaming at all and there is no clear way to see your bill for the month. I am currently away and get back in a couple of days and am very unhappy with the service provided.
sim only contract 24 months on iPhone

Re: Add on

Stress3 — Sun, 28 Jul 2024 21:37:33 GMT

I've had same problem been like this since 3.30 and no data nothing but money has gone

Re: Add on

Hannah — Sun, 28 Jul 2024 21:53:34 GMT

Been experiencing the same issue since 10am. Currently lost all £42 credit on my account, after spending 9 hours trying to get on it. Tried to put my voucher on through 333 this morning and was asked to try again later, tried the app but was given an error code 500, tried online but came up there were no active lines connected to the account. Finally managed to put my voucher on my phone using the website but was given another error when I tried to check out with my £35 data pack. Restarted my phone and checked my app again and it now wont even log me on. Phoned 333 again only to hear I have £0 on my account.

Re: Add on

Hogga99 — Sun, 28 Jul 2024 22:04:06 GMT

Absolutely ridiculous u seriously don't know how there can treat customers like this

Re: Add on

Hannah — Sun, 28 Jul 2024 22:12:14 GMT

Its unbelievable, I have lost a day of work on task for both my job and college work, and I have not been able to reply to my family and friends all day. I have had nothing but trouble with 3 for the past 10 years and this is just the final straw. The fact theres now no one I can speak to until 8am tomorrow is the most frustrating as I would very much like either my data pack activating or my £42 back.

Re: Add on

Hogga99 — Sun, 28 Jul 2024 22:23:27 GMT

I really feel for you it's absolutely astonishing how this company is ran the past week I have not even been able to speak to any customer service people I'm changing network and plus the signal is terrible to

Re: Add on

Hannah — Sun, 28 Jul 2024 22:30:41 GMT

I fully agree, 3 has been awful in the past but the last few months for me have been horrendous. There are times I have to hang my phone out of my window just to send a whatsapp message as my signal rarely gets over 1 bar of 4G. I gave up on the app weeks ago after I got stuck with the same error code:500 message and could no longer even check my account balance never mind by an add-on, I just went back to buying a voucher and calling up 333 again like I used to years ago. I fear the desperation to be the best has ruined the quality of this network, and they've seem to have no problem leaving half of us in the dust with our issues. I'll be contacting the helpdesk at 8am tomorrow to sort my account out and I will be leaving soon aftet regarding the outcome. I hope you get to speak to someone and get sorted soon too

Re: Add on

Stress3 — Sun, 28 Jul 2024 22:34:07 GMT

3 reasons to leave 3 no1 terrible customer support no2 this is a communication company my big toe, I can communicate better with my nanns who was deaf and passed 10yrs ago.. No3 they don't give a %+? £

Re: Add on

Hannah — Sun, 28 Jul 2024 22:40:06 GMT

Three good points, shame they dont actually take into account the things being said in this community, considering it was made so our issues could be listened too

Re: Add on

Hogga99 — Mon, 29 Jul 2024 01:19:05 GMT

For years in my old house I had to put my phone outside my window but every other network was fine so I switched but only recently came back to 3 and getting the same issues I have to put my phone on the windowsill to use my hotspot for my fire stick

Re: Add on

Stress3 — Mon, 29 Jul 2024 02:09:13 GMT

Bet you get no hassle when initially buying there products, and plus what communication company gives you a help /issues number But you can't ring it off your 3 network you have to use another network or land-line... Now that is mind boggling, and which ever High paid boffin /think tank, came up with that idea should be sacked on the spot I say totally defies communication logic in my eyes

Re: Add on

Hogga99 — Mon, 29 Jul 2024 02:19:40 GMT

Totally agree

Purchased a data add-on, doesn't work, no support at all

zhfu — Mon, 29 Jul 2024 07:30:49 GMT

purchased a data pack two days ago and it hasn't been activated. App is saying 'Another action is in progress on your account. You'll need to wair for this to complete.' No support at all to fix this!!!