topic Re: Out of allowed costs in Account and services

Out of allowed costs

Jakub — Mon, 12 Aug 2024 16:12:39 GMT

I’m having extra out of allowance costs but I have no idea what it’s for because I haven’t called anyone abroad or texted anyone abroad and I’m not sure what it could be

Re: Out of allowed costs

MZone — Tue, 13 Aug 2024 09:38:01 GMT

You could upload your bill on here omitting any personal details so we can see otherwise Contact Customer Service here

Re: Out of allowed costs

JonathanB — Tue, 13 Aug 2024 15:48:47 GMT

Hi @Jakub,

If you view your bill on My3 from the main three.co.uk website, or Three App, you should be able to check the itemised section for more info of the specific usage you've been charged for.

If you still need help to interpret the info then feel free to upload a screenshot here as @MZone suggested, just make sure not to include private info like personal phone numbers or account numbers etc.

Thanks,
Jonathan