topic Unable to cancel my contract but still getting bill in Account and services

Unable to cancel my contract but still getting bill

Paddygee1959 — Tue, 13 Aug 2024 10:28:07 GMT

Have tried to cancel my contract but I am unable to as of last week my bill is still going up at the moment it stands at over £200

Re: Unable to cancel my contract but still getting bill

Geluk — Tue, 13 Aug 2024 10:42:27 GMT

Have you thought of phoning them on "333"- there's a novel idea.

Re: Unable to cancel my contract but still getting bill

JonathanB — Wed, 14 Aug 2024 15:06:12 GMT

Hi @Paddygee1959,

I'm sorry to hear there's been issues with cancelling your contract. You mentioned on another post that the issues with paying the bills relate to a disability. I'd recommend to discuss your circumstances with our Customer Wellness Team if that's the case. They're specialists who help customers in any vulnerable circumstances, so I'm sure they'll do their best to help you.

Thanks,
Jonathan