https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34952#M7878 <P>thank you, appreciate that</P> Thu, 15 Aug 2024 15:46:49 GMT AnneSujana 2024-08-15T15:46:49Z https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34931#M7868 <P>am writing to express my deep concern regarding a recent issue with my mobile services that has resulted in a debt collection notice.</P><P>I initially obtained the mobile number on a <STRONG>pay-as-you-go (PAYG)</STRONG> basis. In addition to this, I have two other numbers with Three on contract, both of which are in good standing. To my surprise, I recently received a letter from a debt collection agency claiming I owe an outstanding amount for the PAYG number, which appears to have been converted into a contract <STRONG>without my knowledge or consent</STRONG>.</P><P>In an effort to resolve this matter, I contacted your customer service department. They advised me to visit the store where I acquired the SIM. However, upon visiting the store, I was informed that they do not retain records beyond one month and that all information had been forwarded to Human Resources. This lack of internal communication and record-keeping has left me in a distressing situation.</P><P>I find it unacceptable that, due to internal oversights, I am being held accountable for charges I did not authorize, and my details have been forwarded to a debt collector.</P><P><STRONG>I kindly request the following actions:</STRONG></P><OL><LI><P><STRONG>A thorough investigation</STRONG> into how and why my PAYG number was converted into a contract without my consent.</P></LI><LI><P><STRONG>Immediate rectification</STRONG> of any unauthorized charges and communication with the debt collection agency to halt any collection activities against me.</P></LI><LI><P><STRONG>Assurance</STRONG> that my credit record will remain unaffected by this issue.</P></LI></OL> Thu, 15 Aug 2024 11:03:29 GMT https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34931#M7868 AnneSujana 2024-08-15T11:03:29Z https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34937#M7870 <P>This is a user's forum; naturally we have no access to your a/c info; you must resolve by contacting them <U><STRONG>DIRECTLY</STRONG></U> on the phone or via CHAT.</P> Thu, 15 Aug 2024 12:56:39 GMT https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34937#M7870 Geluk 2024-08-15T12:56:39Z https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34947#M7875 <P><SPAN>It might be worth your time raising a complaint via this page&nbsp;<A href="https://bit.ly/3RaqpvS" target="_blank">https://bit.ly/3RaqpvS</A></SPAN></P> Thu, 15 Aug 2024 15:17:31 GMT https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34947#M7875 MZone 2024-08-15T15:17:31Z https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34952#M7878 <P>thank you, appreciate that</P> Thu, 15 Aug 2024 15:46:49 GMT https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34952#M7878 AnneSujana 2024-08-15T15:46:49Z https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34953#M7879 <P>well, when we contact you should resolve the problems but you guys don't.....</P> Thu, 15 Aug 2024 15:48:20 GMT https://community.three.co.uk/t5/Account-and-services/Mrs-Anne-T/m-p/34953#M7879 AnneSujana 2024-08-15T15:48:20Z