topic Re: CARS payment chasing or fraud? in Account and services

CARS payment chasing or fraud?

remysharp — Wed, 12 Apr 2023 14:29:58 GMT

Is this fraud or really a company that Three use? I've not had any contact from three themselves and this cars don't/won't reply to emails...

(Also tried asking Three support, no reply: https://twitter.com/rem/status/1646129147176005632)

Email below:

-----------

Our Client: Three

CARS Ref: 2xxxxxxx

Client Ref: 9xxxxxxxxx

Balance: £xx

Self Service PIN: 147xxxx

FINAL NOTICE - URGENT CONTACT REQUIRED

Dear MR REMY SHARP

We wrote to you recently about your outstanding debt with Three. The situation has not been resolved and we urgently need you to contact us. There are still various ways in which we can help you to address this debt, so please contact us without delay to discuss your account on 0333 136 3349

To make a payment by credit or debit card, please call 0333 136 3349 or pay online at www.paycars.co.uk.

If you are in serious financial difficulty it may be in your interest to contact one of the free debt advice organisations listed below.

Please contact us if you feel this is the best option for you allowing us to hold your account from further action.

If we do not hear from you, your account will be returned to our client and the following might happen:

They may decide to send it to another debt collection agency, and this process will start all over again.

They may sell your debt on to a debt purchase company, who may try a similar approach to collect the debt or consider legal action to recover the above amount.

Please act now to address this matter. If you would prefer to contact us in writing please send your letter to the above address or email admin@carsuk.org

Re: CARS payment chasing or fraud?

StephR — Wed, 12 Apr 2023 14:42:43 GMT

Hey Remy,

We do work with this third party, but we'd like to securely access your account to check up on this for you and get you some clarity.

I've sent you a private message with details on how to get in touch. Just click your avatar and then 'Messages' to view your inbox.

Re: CARS payment chasing or fraud?

Curtis — Fri, 16 Aug 2024 09:13:42 GMT

I’m having the same issue is there any chance you could help me

Re: CARS payment chasing or fraud?

PeteG — Sat, 17 Aug 2024 15:02:19 GMT

Hello, Curtis.

If you're account is in a similar situation, there is now a dedicated team to advise and assist. Please reach out to the payment support team on 0333 338 1031 to discuss the account and any outstanding balance.

Pete.

Re: CARS payment chasing or fraud?

Shay1 — Wed, 11 Jun 2025 15:39:29 GMT

I have the same issue regarding a payment

Any time I have checked my monthly payments have been made and my account balance online Is at £0.00

Re: CARS payment chasing or fraud?

JadeF — Thu, 12 Jun 2025 10:40:59 GMT

Hey @Shay1

Welcome to the Three Community Page.

Please pop over to the team here and the they will be able to take a look into this for you.

Jade