https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/35013#M7897 <P><SPAN>It might be worth your time raising a complaint via this page&nbsp;<A href="https://bit.ly/3RaqpvS" target="_blank">https://bit.ly/3RaqpvS</A></SPAN></P> Fri, 16 Aug 2024 16:23:26 GMT MZone 2024-08-16T16:23:26Z https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/34955#M7880 <P>I am getting really frustrated with Three. I upgraded my sim only contract last month over the phone. When I did the upgrade he asked if I’d like to purchase any Earpods etc. I purchased 2 pairs and paid for them as a one off payment along with delivery.</P><P>When my shipment arrived the next day. They had only send 1 pair of EarPods but the Delivery note said a qty 2.</P><P>i contacted customer services using online chat. Was told to wait to see if another delivery would be sent. Waited a week - nothing!</P><P>Contected them again, they were looking into it and to send documents to proofs email. I did this and had a email within a few days asking me to contact via live chat again. Do I did, they then said they would get the Logistics team to get back to me within 5 days. Next thing I get an email saying my query has been closed. Again contacted customer services, this time via 333. Said they would raise the query again. Within a few hours I got another text/email saying my query is closed. Called back again and been told to wait 72 hours for someone to get back to me. We are now 4 days later and had no response.</P><P>How do I get to speak to someone in logistics or that can help me either get the EarPods I’ve paid for or send me a refund??<BR /><BR /></P><P>I tried to contact accessories but that’s a 3rd party and as I bought them with my upgrade they can’t help.<SPAN>&nbsp;</SPAN></P><P>&nbsp;</P> Thu, 15 Aug 2024 16:30:53 GMT https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/34955#M7880 SG1 2024-08-15T16:30:53Z https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/35013#M7897 <P><SPAN>It might be worth your time raising a complaint via this page&nbsp;<A href="https://bit.ly/3RaqpvS" target="_blank">https://bit.ly/3RaqpvS</A></SPAN></P> Fri, 16 Aug 2024 16:23:26 GMT https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/35013#M7897 MZone 2024-08-16T16:23:26Z https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/35137#M7928 <P>Thanks I will give that a try.</P> Mon, 19 Aug 2024 14:53:57 GMT https://community.three.co.uk/t5/Account-and-services/Missing-Earpods-from-order-and-no-one-is-getting-back-to-me/m-p/35137#M7928 SG1 2024-08-19T14:53:57Z