https://community.three.co.uk/t5/Account-and-services/Data-pack-active-but-no-allowance/m-p/35027#M7902 <P>I baught a sim card with preloaded datapack . But when i try to make calls or use mobile data says no allowance . Now on my three account it says in add ons there is an active datapack wont even let me buy another.(not that i want to ) .</P><P>Cust service absoloutly appaling saying that there is no active datapack on account and it is not possible - calling me a liar basically .&nbsp;</P><P>&nbsp;</P><P>Anyone has a solution</P> Fri, 16 Aug 2024 19:07:43 GMT Saged 2024-08-16T19:07:43Z https://community.three.co.uk/t5/Account-and-services/Data-pack-active-but-no-allowance/m-p/35027#M7902 <P>I baught a sim card with preloaded datapack . But when i try to make calls or use mobile data says no allowance . Now on my three account it says in add ons there is an active datapack wont even let me buy another.(not that i want to ) .</P><P>Cust service absoloutly appaling saying that there is no active datapack on account and it is not possible - calling me a liar basically .&nbsp;</P><P>&nbsp;</P><P>Anyone has a solution</P> Fri, 16 Aug 2024 19:07:43 GMT https://community.three.co.uk/t5/Account-and-services/Data-pack-active-but-no-allowance/m-p/35027#M7902 Saged 2024-08-16T19:07:43Z https://community.three.co.uk/t5/Account-and-services/Data-pack-active-but-no-allowance/m-p/35153#M7931 <P>Hello, Saged.&nbsp;</P> <P>That's quite strange, there would normally always be a trace of the add-on or anything else put onto the account.&nbsp;</P> <P>If you still haven't had success with the PAYG Support team, you can log a <A href="https://bit.ly/3uZKGX4" target="_self">Complaint</A> and the team there can perform an investigation into the situation for you.&nbsp;</P> <P>Pete.&nbsp;</P> Mon, 19 Aug 2024 17:23:56 GMT https://community.three.co.uk/t5/Account-and-services/Data-pack-active-but-no-allowance/m-p/35153#M7931 PeteG 2024-08-19T17:23:56Z