topic Re: Data roaming not working in the USA in Account and services

Data roaming not working in the USA

gail381 — Wed, 27 Jul 2022 14:50:15 GMT

Hi there. I'm in the US and I can't use the Internet data. I have data roaming set up on my phone and I have international roaming on my account. Can anyone suggest why? Thanks.

Re: Data roaming not working in the USA

JonathanB — Thu, 28 Jul 2022 10:49:34 GMT

Hi Gail,

Welcome to the Three Community.

I'm sorry to hear that you've been unable to access data from the USA. You usually ought to be able to connect with no issues as long as you've got roaming active, and data roaming switched on in the settings. You should also check in the network or carrier settings and make sure "network selection" is set to automatic.

Another potential issue in the US is that they've started switching off the older 3G networks, can you confirm your phone works on 4G or 5G, and is picking up that type of signal?

Let us know if any of this helps, and if there's any particular error messages you're getting when you try to connect. If you're still not able to connect let us know.

JonathanB

Re: Data roaming not working in the USA

Hitz14 — Tue, 30 Jan 2024 05:56:18 GMT

I have the same problem connection my 3 Uk is not working even after doing all the steps up

Re: Data roaming not working in the USA

GawainGK — Wed, 27 Mar 2024 18:36:53 GMT

I had the same problem. Three "support" couldn't fix it. they just said to increase spending limit, which seems to be their playbook

we're having exactly the same issue in the Netherlands right now. Again, Three 'support' can't fix it. we've done all the settings, resets, power cycles etc and increased spending limit (tho we'll be moving both business and home phones away from Three asap after this) - no effect. any advice from fellow victims welcome.

Re: Data roaming not working in the USA

Tvb — Sat, 27 Apr 2024 13:41:28 GMT

Same here. My eSIM for a German number is connecting to US services just fine. My three sim is not. Challenging when family is texting on my UK number.

three- this seems to be a recurring issue that needs to be investigated. I travel a lot and don’t have this issue outside of the USA. Have followed the points above, have a new iPhone and even went to an Apple Store in the US who said it was the mobile provider vs a phone issue.

Re: Data roaming not working in the USA

PeteG — Sun, 28 Apr 2024 15:17:56 GMT

Hello.

There are different levels of roaming access on the system. The first is no roaming access at all. The next is roaming in the EU, and the next is roaming in all around the world destinations.

It's possible that somethings gone wrong in the process of enabling your roaming and the further out roaming hasn't been enabled properly.

It might be worth popping through to the support team and asking them to toggle the roaming off, and then back on again. Hopefully the next time you're in the USA, you'll have access.

Pete.

Re: Data roaming not working in the USA

Emile — Sun, 19 May 2024 15:32:31 GMT

I have been out for a year or so and roaming has never worked in USA for three. All I get is them trying to get me into a deal or charging me the full value of the contract despite the fact that the phone has already been paid off on the other contract I have with them. It's like they are actively trying to make money from my without caring about the contract or service I get. Emile.

Re: Data roaming not working in the USA

Druid — Tue, 20 Aug 2024 10:01:21 GMT

I have been unable to roam with 3 in the USA on three trips over the last year.

Mobile Data is On; Roaming is shown as on; Network Selection is set to Automatic....

Support by phone gives clean bill of health, it just doesn't start working. Certainly they have the tech to find and solve this.

Re: Data roaming not working in the USA

Emma2025 — Sun, 02 Feb 2025 00:30:10 GMT

I'm having exactly the same issues - just doesn't connect to any mobile network automatically or manually. I have bought a roaming pass but can't even connect to a network to be able to use it

Re: Data roaming not working in the USA

JonathanB — Mon, 03 Feb 2025 17:08:50 GMT

Hi @Emma2025,

Sorry to hear you're having trouble connecting in the US. You may find helpful advice on this topic:

This article links out to some relevant help, including our Device support pages which you can use to check if your device supports roaming in the US.

Thanks,
Jonathan