topic Re: 3 SIM Only 90 Day Upgrade in Account and services

3 SIM Only 90 Day Upgrade

PatK100 — Mon, 10 Oct 2022 19:51:11 GMT

Took a 3 SIM only contract out on the basis that I could upgrade to a phone contract after 90 days.

Now I am told it's a year

Anyone able to clarify this please

Re: 3 SIM Only 90 Day Upgrade

PeteG — Sun, 16 Oct 2022 19:04:37 GMT

Hello.

It is possible to do an upgrade on a SIM only contract after it has passed 90 days.

If you're in a 12 month or 24 months SIM contract, the system won't let you upgrade online, it will need to be done with the team on chat or on on the phone.

I'd generally avoid taking SIM cards purely on the basis of getting an upgrade onto a phone. While it's possible to do it, it's not guaranteed as a credit check will need to be completed as well.

Pete.

Re: 3 SIM Only 90 Day Upgrade

Seanb22 — Fri, 28 Jun 2024 08:50:34 GMT

They said the same to me and after the 3 months I tried to get a contract phone and was told no it’s a joke really only reason I got the sim because I was told I could get a much needed phone upgrade now I’m stuck with a sim and a phone that is on the verge of breaking if they was honest with me when getting the sim I just wouldn’t of got it tbh

Re: 3 SIM Only 90 Day Upgrade

Originalman — Fri, 23 Aug 2024 16:37:29 GMT

Don't know what going on with three, I was told after 90 days I could upgrade for a hand set, today is 90 days, I try to upgrade but had to do a credit check which it declined, 3 months ago I applied for a contract phone with three unfortunately it declined, I had a call the next day from three telling me about they sim for 90 days as I fail for a handset, I made sure to ask if I would have to do a credit check after the 90 days, I was told no as pass for the sim after 90 I can pick any phone of choice again with no credit check it would just an upgrade for the handset, I even call last week to make of this, now it's a different story and can't receive the handset because of credit check which should not be, all of they calls are recorded and now have to wait 5 days for them to get back to me, at this point I seem to be trick into getting this sim,my son is with o2 and did the same exact thing and have received his handset with no credit check, now I go on the app it's telling me today I can't upgrade

Re: 3 SIM Only 90 Day Upgrade

Originalman — Fri, 23 Aug 2024 16:39:53 GMT

Having the same issue today is 90 days I can't upgrade after being told I can with no credit check, today it's a different story I can't upgrade I try to but had to do a credit check which I fail, this was not the deal I live up to my side of the bargain but three have not

Re: 3 SIM Only 90 Day Upgrade

PeteG — Sun, 25 Aug 2024 16:03:41 GMT

Hello.

It's disappointing to hear the right advice wasn't shared with you. Sadly, a credit check is required when entering into any finance agreement for a device. The network would be going against FCA rules if it did not perform a credit check prior to allowing the agreement to go through.

There's no way to work round that, sadly. You can appeal a decision after the credit check if it doesn't go in your favour and you feel it was fair, alternatively, you can wait a while and try again.

Pete.

Re: 3 SIM Only 90 Day Upgrade

Originalman — Sun, 25 Aug 2024 23:05:28 GMT

They have lied to me as well was trick by one of they agents to purchase a sim and after 90 days I could upgrade to any handset with no credit check, this was not the case

Re: 3 SIM Only 90 Day Upgrade

Davidkendrick19 — Wed, 02 Oct 2024 08:27:12 GMT

I've just had the exact same issue I was told a device after 90 days with no credit check as I will have a payment history with three! I'm fighting to get it cancelled with no termination fee, why should I pay to terminate a contract I was mis sold ? 🤔

Re: 3 SIM Only 90 Day Upgrade

Davidkendrick19 — Wed, 02 Oct 2024 08:29:23 GMT

Cancel and go with someone else, threes a joke totally mis sold! Post negative reviews everywhere so nobody else gets mis sold

Re: 3 SIM Only 90 Day Upgrade

Davidkendrick19 — Wed, 02 Oct 2024 08:36:55 GMT

Did this get resolved?

Re: 3 SIM Only 90 Day Upgrade

Miles3514 — Fri, 27 Dec 2024 05:06:48 GMT

Did the same too me they use to do this after 3 paid bills now they have merged with rubbish VODAFONE this service is no longer as VODAFONE credit check you.i had used it previously numerous times .Looks like three is going to lose a lot of customers because of this

Re: 3 SIM Only 90 Day Upgrade

Jamezonda69 — Mon, 28 Apr 2025 12:00:50 GMT

I’m livid , I was unemployed and could have got the deal on the sim much cheaper but told if you take it on it will be worth it, this is %100 taking advantage of people that don’t have good credit, I wish that someone would tell the public, it’s disgraceful but I’ve tried

Re: 3 SIM Only 90 Day Upgrade

Bethjade93 — Sun, 17 Aug 2025 17:13:17 GMT

I’ve had the exact same thing, I put an order in for a iPhone, got turned down, was contacted the day after and offered a sim only on the promise I could choose any phone after 3 months, I confirmed on the phone twice that my credit would not be a problem after the 90 days and was assured it was not. I have now placed a complaint, I’m gathering info on others this has happened to and will be taking it to the ombudsman as it is a breach of consumer rights. They are completely exploiting people with bad credit.

Re: 3 SIM Only 90 Day Upgrade

Jamone — Tue, 26 Aug 2025 23:40:04 GMT

Same thing I asked and I got two contract sims on the basis that after three months I was able to get the phone on an upgrade no matter what my credit was as long as i paid bill im 2 pound in credit for over paying and refused

Re: 3 SIM Only 90 Day Upgrade

Segs333 — Sat, 15 Nov 2025 06:45:39 GMT

Well Pete, I'm on benefits and my credit has gotten bad ever since I lost my job.. I've been a sim only customer for a year now.. I received a call 2 months back promising me a contract phone after 3 months if I get another sim..I have always paid my bills on time..If 3 don't live up to what they promised me, I will leave all together..This is mis selling..I'm seeing plenty of people complaining about this.. watchdog will be very interested I'm sure of this.