topic Re: Transfer number Three to Three in Account and services

Transfer number Three to Three

N2010 — Wed, 28 Aug 2024 10:21:30 GMT

Hi,

My husband has a Three contract and my number was on as a sim only contract as a family and friends extra. This month i took out a new pay monthly contract with Three and want to move my number, that ive had forever without issue, over.

I have spoken to two live chat assistants and customer services and both have given advice ranging from its impossible to i need to take out a contract with another provider in order to change it over. Surely this cannot be right and i should be able to keep my number

Please help!

Thanks

Re: Transfer number Three to Three

Geluk — Wed, 28 Aug 2024 10:42:12 GMT

They're correct; you have to ask for a PAC for that number, temporarily open a/c with

another provider using PAC No.
Once no. transferred get new provider to provide PAC, and move it back to 3.

Re: Transfer number Three to Three

JonathanB — Thu, 29 Aug 2024 08:23:03 GMT

Hi @N2010,

Sorry to hear about this. If you're already with Three then normally the existing number should be upgraded rather than taking out a new account entirely. I can understand if you wouldn't want to arrange a return at this stage, just to make another order for the upgrade though.

The solution @Geluk suggested is a workaround for this, but I'd just emphasise that if you take a SIM with a new provider, it's probably best to take out a PAYG for that temporary move, rather than having to get a credit check completed, and take out another contract with a 3rd party.

Thanks,
Jonathan