topic Anyone else tried calling three support and end up getting asked the same questions over and over in Account and services

Anyone else tried calling three support and end up getting asked the same questions over and over

cobber57 — Tue, 10 Sep 2024 13:47:49 GMT

I tried using whatsapp to call in a problem today concwerning my three router ZTE MC888.

Im not sure if I was talking with an AI or a very poorly trained support person but hells bells this was poor. My three router keeps disconnecting on all my wired devices. However the devices on wireless stay connected. 1hour wasted from 14:53 to 15:45.

See the transcript below.

link removed

Re: Anyone else tried calling three support and end up getting asked the same questions over and ove

JonathanB — Tue, 10 Sep 2024 14:11:06 GMT

Hi @cobber57,

I'm sorry to hear about your experience with the support team on Whatsapp, please don't share cloud links to the Community though, if you'd like to share images please use the options embedded on the Community's text editor so that these can be moderated.

I do wonder if this issue is the same or similar to:

The community member who posted this found that modifying their Wi-Fi coverage setting made their wired connections more reliable. Hope this helps.

Thanks,
Jonathan