topic Can’t top up in Account and services

Can’t top up

aliaksandra22 — Sat, 07 Sep 2024 15:35:44 GMT

I’m trying to top up my account. I put my card details but it says that my card doesn’t work. I’ve checked so many times and my card DOES work. I can pay for any other stuff online, but three keeps telling me that I need to try another card since my card doesn’t work. I’ve tried different card as well and it still says that my card doesn’t work. I’m sure 100% that it is not my bank problem. And I have money on my bank account as well!
I need to travel tomorrow and I have no idea what I am supposed to do without data on my account.
Does anyone know what is going on with Three?

Re: Can’t top up

Geluk — Sat, 07 Sep 2024 18:36:47 GMT

It has to be a UK issued card.

Re: Can’t top up

JonathanB — Tue, 10 Sep 2024 12:38:17 GMT

Hi @aliaksandra22,

Did you manage to resolve this issue? If not, can you let me know a little bit more about the errors, are you seeing an error online on our site, our app, or are you trying to pay through customer services?

Thanks,
Jonathan

Re: Can’t top up

JonathanB — Tue, 10 Sep 2024 12:38:19 GMT

Hi @aliaksandra22,

Thanks,
Jonathan