topic Re: Upgrades in Account and services

Upgrades

Anonymous — Thu, 29 Aug 2024 16:27:35 GMT

Are upgrade offers identical between Live Chat, phoning 333 and going into a Three Store ?

Re: Upgrades

JonathanB — Fri, 30 Aug 2024 12:08:40 GMT

Hi @Anonymous,

Generally this should be the case, but I can't rule out that we may proactively contact customers with offers and promotions from time to time when they're opted into marketing on their My3 account.

Thanks,
Jonathan

Re: Upgrades

Anonymous — Sun, 08 Sep 2024 20:01:59 GMT

Got a good deal on my contract renewal: cheers, Three !

Re: Upgrades

JonathanB — Mon, 09 Sep 2024 14:03:23 GMT

That's great news @Anonymous glad to hear you're renewing with us 🙂

Re: Upgrades

Youralien31 — Fri, 20 Sep 2024 03:27:17 GMT

I just want to clarify what would happen if I were to fail the credit check after paying the £200 upgrade fee. Would I be refunded and stay on my current contract, or would my current contract be paid off and nothing else happen?