https://community.three.co.uk/t5/Account-and-services/Free-upgrade-issues/m-p/36536#M8304 <P>Hey Stacey,<BR /><BR />Could you advise if you're attempting to upgrade via the app/online or with our Customer Service teams?<BR /><BR />If possible, could you attach a screenshot of the text you've received (removing any personal information) and I'll check this out?<BR /><BR />Thanks,<BR /><BR />Kate</P> Wed, 18 Sep 2024 09:15:19 GMT KateS 2024-09-18T09:15:19Z https://community.three.co.uk/t5/Account-and-services/Free-upgrade-issues/m-p/36441#M8286 <P>I had a text from 3 saying I can get the new iPhone 16 on an early upgrade free , however when I go ahead with an order it says I need to pay £468 to upgrade -&nbsp;</P><P>&nbsp;</P><P>currently on a sim only contract not a handset .&nbsp;</P> Tue, 17 Sep 2024 02:50:48 GMT https://community.three.co.uk/t5/Account-and-services/Free-upgrade-issues/m-p/36441#M8286 StaceySmith90 2024-09-17T02:50:48Z https://community.three.co.uk/t5/Account-and-services/Free-upgrade-issues/m-p/36536#M8304 <P>Hey Stacey,<BR /><BR />Could you advise if you're attempting to upgrade via the app/online or with our Customer Service teams?<BR /><BR />If possible, could you attach a screenshot of the text you've received (removing any personal information) and I'll check this out?<BR /><BR />Thanks,<BR /><BR />Kate</P> Wed, 18 Sep 2024 09:15:19 GMT https://community.three.co.uk/t5/Account-and-services/Free-upgrade-issues/m-p/36536#M8304 KateS 2024-09-18T09:15:19Z