topic Help for my account in Account and services

Help for my account

AngeO — Fri, 20 Sep 2024 22:41:54 GMT

hello i tried to connect my account but they said error

Re: Help for my account

JonathanB — Thu, 26 Sep 2024 10:27:21 GMT

Do you mean you've been having trouble logging in to My3? If so can you let me know if this is happening on both the Three App and on a browser? What make and model of phone are you experiencing this with?

If I've misunderstood, please let me know a bit more about the issue, and I'll do my best to help.

Thanks,
Jonathan

Re: Help for my account

KateS — Wed, 09 Oct 2024 10:53:17 GMT

Hey @AngeO,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate