topic Re: No signal in the house in Account and services

No signal in the house

Plumela — Sat, 21 Sep 2024 15:37:12 GMT

We can not get a signal in the house since 2 days. Is there an issue locally in the Stroud area?

Re: No signal in the house

Geluk — Sat, 21 Sep 2024 18:46:13 GMT

Why don't you bother to check the NETWORK COVERAGE page?❔

https://www.three.co.uk/support/network-and-coverage/network-support

Re: No signal in the house

Plumela — Sun, 22 Sep 2024 10:13:58 GMT

Thank you so much for picking this up, we have checked the service. The service in our area is marked as excellent, the signal also shows full coverage, but we can not get the phone to work as a telephone.

Re: No signal in the house

Clever-Trevor — Sun, 22 Sep 2024 18:59:38 GMT

Turn on WiFi calling ( connect to WiFi ) is best for indoors.

Re: No signal in the house

JonathanB — Mon, 23 Sep 2024 16:05:11 GMT

Hi @Plumela,

I'm sorry to hear about these issues. When you had a look on the Coverage Checker, did you also have a look at the Network Status tab on that page to see if we're working on any issues? Also is there any info on the coverage page to advise if we've switched off 3G in the area and if so, does that date seem to match up with when the issue started?

Thanks,
Jonathan