topic I cancellled by contract within 14 days and I am still being charged in Account and services

I cancellled by contract within 14 days and I am still being charged

Roseknows — Mon, 23 Sep 2024 12:47:14 GMT

I just bought a 24-month SIM by mistake with the help of customer care. I called customer services to cancel my contract within 2 days (they have 14-day cooling off period). My monthly bill came and it includes payment for the cancelled SIM.

Re: I cancellled by contract within 14 days and I am still being charged

Gee — Mon, 23 Sep 2024 20:50:10 GMT

Hi. Please can you tell me how you did this as i need to do this but I cannot get through on 333. Is there a direct number to Customer services. Thanks in advance.

Re: I cancellled by contract within 14 days and I am still being charged

JonathanB — Tue, 24 Sep 2024 16:12:59 GMT

Hi @Roseknows,

Sorry to hear you've taken out a SIM plan by mistake. It sounds like you've just recently cancelled this additional SIM? Do you know which date the cancellation was processed, and what date your latest bill was produced? If these were in quick succession, or the bill produced first, this should usually be credited back on the next bill.

Thanks,
Jonathan

Re: I cancellled by contract within 14 days and I am still being charged

JonathanB — Tue, 24 Sep 2024 16:15:21 GMT

Hi @Gee,

All the ways to get in touch can be found here. 333 should get you in touch with us if you're calling from your Three SIM though.

Thanks,
Jonathan