topic Re: Third party charges in Account and services

Third party charges

jg_riff95 — Wed, 18 Sep 2024 10:24:32 GMT

My Netflix account was compromised and neither Three nor Netflix can cancel my account, so I’m getting billed £17.99 a month for something I cannot access.

the email address on Netflix has been changed from mine yet has my bank and phone details and is being paid for through my phone bill!

I’ve logged a complaint but feel extremely let down with support as I’ve been sent back and forth between THREE and NETFLIX.

three have no option to block 3rd party payments which would have protected me against the fraud if they did.

very unhappy with the lack of concern here.

Re: Third party charges

KateS — Fri, 20 Sep 2024 10:58:05 GMT

Hey @jg_riff95,

I'm really sorry to hear you've lost access to your Netflix subscription and completely understand how worrying this must be.

Could you confirm when you last reached out to the 3rd party and what's been advised?

You mentioned raising a complaint, is the complaint with Three or Netflix directly?

Thanks,

Kate

Re: Third party charges

JonathanB — Mon, 23 Sep 2024 12:53:39 GMT

Just to add to Kate's response, we don't have access to Netflix account details, so we'd recommend to reach out to Netflix's support for help with a matter like this.

Thanks,
Jonathan

Re: Third party charges

Ahsan — Mon, 11 Nov 2024 17:55:55 GMT

I also facing same issue with three.

Any one used my Google account and I charge 231 £ and upcoming bill is also very high so how I stop third party payment against my account.

Re: Third party charges

KateS — Tue, 12 Nov 2024 13:11:01 GMT

Hey @Ahsan,

I'm sorry to hear this and can understand how worrying this must be.

Are you able to view your full bill breakdown to check exactly where the charge is coming from? Did you reach out to Google directly to report these charges?

Thanks,
Kate

Re: Third party charges

alyson61 — Thu, 13 Mar 2025 10:10:13 GMT

did you manage to get this sorted out as the same thing is happening to me and has been for months now - and I too, am being bounced around between Three and Microsoft