topic Re: Scam calls from people claiming to be 3 in Account and services

Scam calls from people claiming to be 3

Hatshepsut — Wed, 07 Sep 2022 12:13:40 GMT

Keep getting calls from this number: 03333381017 - by people with "offers" for my 3 plan. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain they're not some overzealous subcontractors working for 3.

Re: Scam calls from people claiming to be 3

sc1999 — Wed, 07 Sep 2022 12:32:46 GMT

Googling the number seems to indicate a scam. If you are ever in any doubt about the validity of a call then hang up. All mobile companies have 3 digit numbers that you can call or look up a contact number on the internet and call the number from, if possible, another phone.

Also, if in any doubt never give credit card or bank details. If the call is genuine, and you have an account with 3, they won't need your account details as they already have them.

Re: Scam calls from people claiming to be 3

JonathanB — Thu, 08 Sep 2022 14:24:28 GMT

Hi Hatshepsut,

Welcome to the Three Community.

It does look like that is one of our numbers. If you'd prefer not to receive marketing calls, you can opt out from My3. In the "your details" section you should find a series of tick boxes for opting out of us contacting you by different methods.

Hope this helps
JonathanB

Re: Scam calls from people claiming to be 3

AKI — Thu, 30 Jan 2025 09:40:41 GMT

i've been getting calls from 02********* , 01*********, 01********* regarding three promotions and have sent me emails from 3 with the three logo, address and all information. They seem to have all my details my contract info etc. I cannot believe they are from three. Their domain seems to be the-3.co.uk which leads to your website and they also told to check apply.threepromo.co.uk. Is this part of three? or a scam if its a scam i want to report it as they have all my details.

Re: Scam calls from people claiming to be 3

JonathanB — Tue, 08 Aug 2023 14:31:09 GMT

Hi @AKI,

We wouldn't generally call from a 01 or 02 number, so this could be a 3rd party dealer or a scam. To report these, send a text to 7726 with message CALL then the number that rang you.

Our sites are hosted on three.co.uk, so I'd be really cautious about any other format of URL, scammers are known to direct consumers to sites that closely resemble the real thing, but record any info typed in around emails, phone numbers, passwords etc.

There's some helpful advice here: Mobile phone contract fraud (three.co.uk)

And here: Report a problem | Three

Hope this helps,
JonathanB

Re: Scam calls from people claiming to be 3

NigelD — Thu, 30 Jan 2025 09:46:23 GMT

Hi, I have had multiple calls by people claiming to be from 3 and offering me what sounds like offers which are too good to be trus, i.e. reducing my monthly bill from £65/month to £30/month with a free phone upgrade to the latest iPhone 15 Pro Max. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain that they don't work for 3 and I'm missing out on a great deal.

The numbers I'm getting calls from are:- Edit phone numbers removed

NigelD

Re: Scam calls from people claiming to be 3

JonathanB — Mon, 18 Dec 2023 13:33:51 GMT

Hey @NigelD,

We don't use landline area codes (numbers beginning 01 or 02), at best you're dealing with a 3rd party dealer trying to get a commission, and at worse this may be a scam or fraud.

Here's a page on Fraud to watch out for, with some more handy info. It's always worth sending a free text message to 7726 with the message CALL followed by the suspicious number you've been called from. This helps alert our Customer Protection Team, so that they can take action to help protect against spammers and scammers.

Thanks,
Jonathan

Re: Scam calls from people claiming to be 3

Elliemac42 — Fri, 12 Jan 2024 06:11:09 GMT

Same happened had a Indian man saying he was from 3 network & due to 3 network going down so much they were calling costumers to reduce bills / the real 3 network needs to be doing more about this as they do have network issues & that’s what got me to talk to them for a short time

Re: Scam calls from people claiming to be 3

Elliemac42 — Fri, 12 Jan 2024 06:16:03 GMT

Yet they had far too much information ALSO 3 network has network issues that are very public this was their hook 🪝. I realised quickly it was a scam yet they seemed very confident & I could hear they were talking to many ppl - you need to do more about protecting us your costumers as I nearly fell for the call as they started with were calling from 3 because of poor network connectivity/ if this was not true they wouldn’t have got a response for a second

Re: Scam calls from people claiming to be 3

Elliemac42 — Fri, 12 Jan 2024 06:18:16 GMT

Iv been called by ppl pretending to be from 3 they seemed to know to much information & THEY PLAYED ON POOR NETWORK COVERAGE! they said “ oh we don’t want to loose customers due to the poor quality connectivity & it constantly going down “ you need to protect us more !

Re: Scam calls from people claiming to be 3

Elliemac42 — Fri, 12 Jan 2024 06:19:33 GMT

Exactly they have so much information & are able to manipulate by 3 have terrible connection issues

Re: Scam calls from people claiming to be 3

sc1999 — Fri, 12 Jan 2024 06:42:09 GMT

If you are ever in doubt about who you are talking to, say: I am sorry but I am busy and hang up. You can always contact 3 and ask if they called you. And remember the old saying, if it sounds too good to be true then it probably is.

Re: Scam calls from people claiming to be 3

sc1999 — Fri, 12 Jan 2024 06:54:56 GMT

I have two networks on my phone, 3 and O2, and I have had one spam call in the last 3 years and I am not kidding. My brother has had dozens. You have to wonder why and one of the reasons is that a friend of his had her address book hacked. It's not 3's fault that spammers have your, or my, personal details. If you have spent as long on here as I have you will have seen a lot of personal details being disclosed. One twit posted his name, address, phone number and stated he was out of the country.

I agree that 3 could do a bit more. This community needs a clearly available section with updates on how to recognise a spam call or text, regional or national outages and general info that 3 customers need to see. The webpages are to vague and sometimes hard to find.

Re: Scam calls from people claiming to be 3

sc1999 — Fri, 12 Jan 2024 07:46:10 GMT

Where I live the same can be said for all of the networks. In fairness to 3, they are the only network that has improved the quality of its service in the last 18 months. Instead of poor 3g I now get poor 4g, but it is an improvement. Vodafone's and O2's service does not seem to have improved since they first installed 4g. I am lucky to get get above 15 meg although, if the wind is in the right direction, I can get 30 but not for long. All of the networks are suffering from capacity issues which is why EE offer speed capped airtime contracts.

Re: Scam calls from people claiming to be 3

stevieburt — Wed, 17 Jan 2024 19:09:40 GMT

I just had a very concerning experience with a likely fraudster/scammer pretending to be Three. He called from a landline number (as you can imagine, when I googled it, it was listed as a number for a takeaway in Scotland, likely nothing to do with this scam)

He was offering half-off my bill as I am an existing customer. Suspecting it was a scam, I didn't give him more than my name initially, I thought this is common information. It proceeded and I thought maybe it could be legit, but grew wary when he asked for my model of my phone, offering other upgrades and the for my household.

THEN, and this is the kicker, he said he had sent me a verification code, which came from Three (I had a previous text message thread containing more of these) so I gave it to him... stupid, I realised later with some clarity of thought.

I then received a text message from Three saying my email address had been changed. This set off the alarm bells. LUCKILY, I was already logged into my Three mobile app during this suspicious call, so I had access to my account still. The email address has been changed to terminator****@hotmail.com. I immediately hung up, but in a way that would not arise suspicion.

I managed to call Three, although I had to fein interest in an account upgrade to get to a real person quickly, this should be fixed! And the advisor there was very helpful, he told me however that Three had no record of calling me that day or any time recently. I managed to set up a pin and whatnot and change my email address back and get my account back.

However, I was lucky! Please be careful with this scammers, because, yes, in hindsight it seems obvious, but when you're on the phone not everyone is as savvy, I wasn't! It's scary because ACTUAL Three ask you for these verification codes, and it came from their number both times. But the first caller wasn't Three. They must have had my details from a security leak elsewhere, and somehow got in and sent that verification through.

Be careful out there people!

Re: Scam calls from people claiming to be 3

leahcarrenidrag — Thu, 30 Jan 2025 09:49:15 GMT

I have had persistent calls for the last few weeks, one earlier today from 02********* and another one in the last 5 minutes from 07******** saying they can offer 30% off my 3 bill. People from work call me on my personal number and I can't change the settings to silence all unknown numbers for this reason.

What is being done about this scam, or is this legitimate?

Re: Scam calls from people claiming to be 3

ashfinlayson — Tue, 13 Feb 2024 11:43:59 GMT

I get these calls once of more every day, from all different numbers, same call centre. I called up 3 and changed my preferences months ago but the calls still persist. It's a real nuisance and I will leave 3 as soon as my contract is up and get a new number. Their customer database clearly got compromised and they are obliged to do something about it.

Re: Scam calls from people claiming to be 3

akendrickharris — Thu, 30 Jan 2025 09:48:10 GMT

I've just had a call offering me a new phone and contract, which would wave my current contract have another year on my contract. They called from 01*********. Definitely a scam.

Re: Scam calls from people claiming to be 3

RameshRadharapu — Wed, 14 Feb 2024 14:50:40 GMT

HI Jonathan,

I have received similar calls and they upgrade my contrac to phone withoput my knowledge, they intially mentioned the offer is for discount from 3 as I am with 3 since 2006, and they did changed my address and email and upgraded the contract to phone, I did informed about this scam to 3 2 days ago, but still 3 delivered the order to some address which is not mine. I stongly feel 3 customers data is compromised and some one inside 3 is involved in this as well. The funniest thing is 3 dont have an option to inform this as an emergency and no option to speak to them directly. Shame on 3.. once my issue is resolved with 3 I will rething to stay with 3 or not.

Re: Scam calls from people claiming to be 3

gardelvelez — Thu, 30 Jan 2025 09:47:18 GMT

They are so annoyinggg, today I was almost scammed, they sent me an email from info@threepromotions.co.uk and I thought it was real, until I called the 333 line and they said they haven't called me or offered me something in 9 months.

The tel numbers they used to call me today for the scam were: Edit numbers removed