topic Re: Cannot login to my3 app in Account and services

Cannot login to my3 app

daca — Thu, 26 Jan 2023 20:30:19 GMT

Wonder if anyone can help, I cannot login to the my three app on mobile or by pc, I have contacted customer services three times now and not getting antwhere, I have reset the password multiple times and every time the app or website says oops were sorry somethings gone wrong try later which makes no difference, it goes to generate a code to verify then same error and no code sent, Sorry for the long question but its getting silly now.

Thanks folks

Dale.

Re: Cannot login to my3 app

JonathanB — Wed, 01 Feb 2023 15:10:04 GMT

Hey Dale,

This sounds super frustrating we'll do our best to help!

As the issues are occurring on the app and a PC browser, I'm sure it must be an issue on your account. Normally were it just one or the other we'd suggest trying another browser or device, but I think that's covered if it's the same issue for both.

I'll send you a private message to get you in touch with some colleagues that can help from the account perspective.

To access your private messages, click on your avatar image in the top right of any community page, then "Messages".

JonathanB

Re: Cannot login to my3 app

Liammm — Wed, 14 Jun 2023 16:50:56 GMT

I have this same issue

Re: Cannot login to my3 app

Threeappwhatcra — Tue, 26 Sep 2023 12:47:59 GMT

I have been having this issue since the "update" and as yet despite sitting for hours with your "technical dept" it has not been resolved. As you can imagine this has caused some considerable and definitely unwanted stress. Some one some where at 3 needs to pull a finger out and start getting to the bottom of this.

To add...

I have deleted and re-installed the app countless times and added new email addresses plus on my phone also used different pc's and a one time verification number does not get sent to me. I have had links sent to me countless times by your tech dept they also do not work when it comes to one time verification code. However if I am being sent a code to verify who I am through the "chat" I receive a code.

I am sick and tired of being bounced about by "tech people" continuosly asking me repeated questions and me furnishing them with answers that are clearly within the transcript visible. This is an issue with my number somewhere within your automated verification service not when ia am "chatting" to a tech person that sends me a code.

Re: Cannot login to my3 app

nmajid87 — Wed, 04 Oct 2023 00:46:59 GMT

I have the same issue I’m not happy with the three set up it’s the worst network

Re: Cannot login to my3 app

Kos001 — Sat, 21 Sep 2024 23:11:53 GMT

Same issue here for three and three+

i have been saving my password. For sure it's correct ans I have to reset almost every month! I have at least 10 passwords listed now! Something is broken

Re: Cannot login to my3 app

ukey — Wed, 25 Sep 2024 12:45:38 GMT

Yes it doesn't work here either...not on my desktop or my mobile app

Re: Cannot login to my3 app

ukey — Wed, 25 Sep 2024 12:50:13 GMT

and now it seems to be working again on desktop but not on mobile app...just goes to a blank white screen when I login...

Re: Cannot login to my3 app

ukey — Wed, 25 Sep 2024 12:51:31 GMT

Actually it's not working on desktop either...I thought this was my account but it's a community page...so I can access this but not my account...confusing...

Re: Cannot login to my3 app

JonathanB — Thu, 26 Sep 2024 10:20:29 GMT

Hi @ukey, @Kos001,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

Re: Cannot login to my3 app

ukey — Thu, 26 Sep 2024 10:27:09 GMT

Hi Jonathan thanks for your reply..yes it is still not possible for me to login...I just tried again...it's not my internet as I'm able to access everything else I need to today.

Thanks for your help...

Re: Cannot login to my3 app

Izzy11 — Sun, 29 Sep 2024 18:04:23 GMT

Hi,

im having this exact issue as well it’s been ongoing for weeks I’ve tried everything and have contacted three support but no one seems to know how to fix this issue

Re: Cannot login to my3 app

Joec7677 — Thu, 03 Oct 2024 18:14:03 GMT

You need to change provider. There’s no fix three are about 10 years behind with their app and website

Re: Cannot login to my3 app

KateS — Wed, 09 Oct 2024 10:56:59 GMT

Hey @ukey, @Izzy11 @Kos001,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: Cannot login to my3 app

JonathanB — Thu, 28 Nov 2024 17:30:36 GMT

Hi everyone,

Just to confirm, issues logging in on iOS devices should now be resolved, but please let us know if there's still any issues when logging in.

Thanks,
Jonathan