topic Re: Password App No, PC OK in Account and services

Password App No, PC OK

djsjw65 — Sat, 23 Mar 2024 09:16:30 GMT

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

Re: Password App No, PC OK

PeteG — Sun, 24 Mar 2024 18:23:58 GMT

Hello.

The Three App and online service use the same log in details. If you change it on one, it will change on the other too. It might be worth uninstalling the app, and installing it again, to see if that helps resolve the issue. If you're using auto fill, it would also be best to avoid using it until you can determine if you're able to log in.

Pete.

Re: Password App No, PC OK

tomwklee — Fri, 27 Sep 2024 15:49:25 GMT

I'm having the same issue and have tried multiple different phones, resetting the router to factory settings etc. App always says password incorrect but it is definitely correct as can use it to login through browser.

Re: Password App No, PC OK

PeteG — Mon, 30 Sep 2024 16:50:57 GMT

Hello.

Is there a QR code that be scanned instead? If so, this set up option might work as an alternative.

Pete.