topic Re: Three upgraded me, and removed my service?? in Account and services

Three upgraded me, and removed my service??

MaryMarieMaria — Sat, 28 Sep 2024 23:48:18 GMT

I am so upset because I am now 3 days without service. I cant text or use my data. Imagine in August I have asked Three to upgrade my contract to a sim only plan which they did via chat. Then the team made the mistake of cancelling my contract. I then called in September 18th to sort out the mistake made by Three staff, over the phone. Took my bank details. Told me it’s All fixed and I didnt need to pay anything. My new phone contract was sent over to my email.

Fast forward to Friday September 26th, I received a text message stating they still haven't received payment for your overdue bill - so some of my services have now been suspended. I spoke to another advisor telling me to send an email over to proofs@contact.three.uk but no one has gotten back to me.

I am very upset that I have to deal with not having proper service or network for 3 days now. It is so frustrating.

Re: Three upgraded me, and removed my service??

PeteG — Mon, 30 Sep 2024 15:08:18 GMT

Hello, Mary.

I'm sad to hear this has happened while you were trying to upgrade.

I'll send you a private message so that we can get a better understanding of what's going on in the account.

Pete.

Re: Three upgraded me, and removed my service??

joe279 — Thu, 30 Jan 2025 06:20:25 GMT

Did this get resolved ok?

I had the same happen last night and my sim is dead. I upgraded to a new contract deal when suddenly my sim went offline. Three told me the upgrade went wrong so apparently put me back on my old contract, I asked them to ensure my sim was active to which they said yes.

my broadband device tells me there is a “sim registration” fault and it is still not back online…thanks to the three agent for lying to me ;(