topic Three pay not working in Account and services

Three pay not working

Amziejayy — Tue, 01 Oct 2024 19:12:53 GMT

I've had issues with three pay on and off for the past year. It finally seemed to be working fine up until the end of august. At that point it kept saying there was a problem any time i tried to purchase anything on google playstore or even playstation. I spoke with someone on the three chat and they said its an issue with the merchants. So i speak to the merchants, nothing wrong on their end. I've kept trying to use three pay now for the past month and the pop up saying its failed recently changed. It now says its been unsuccessful and to contact 333 to discuss my contract.

So i do so, only to be told its an issue with the merchant. Feel like I'm banging my head against a brick wall.

I've tried every work around; update phone, update apps, remove threepay, add threepay, do a restart etc.

Re: Three pay not working

dylanedgeler — Tue, 08 Oct 2024 19:23:10 GMT

Hi, any update ? its happening with me too, even though I use three pay regularly. They said £250 per month is the cap but I’ve never spent over that.
Wont let me use three pay on my Xbox to purchase games or anything, I’ve contacted Xbox and they said it’s no issue on there end it’s an issue with the mobile provider.

Re: Three pay not working

Amziejayy — Wed, 09 Oct 2024 21:48:18 GMT

Nope had no response on this and still not getting any further in the live chats or ringing them up. Sorryr

Re: Three pay not working

dylanedgeler — Sat, 12 Oct 2024 16:51:26 GMT

Yeah I’ve tried again , even tho I’ve paid all my bill, still saying contact the mobile provider. Not worked for me for about 4 weeks now

Re: Three pay not working

dylanedgeler — Mon, 11 Nov 2024 00:48:34 GMT

Hi mate , any update? still not working for me, absolute joke.

Re: Three pay not working

TwoRz29 — Sat, 14 Dec 2024 18:22:53 GMT

This has been an ongoing issue for me for the past year... it was working fine then one day just stopped. I chat/speak to three every n9nth and they say the same ole crap they'll send it to the tech department....still waiting

Re: Three pay not working

ssripanya — Wed, 12 Feb 2025 10:21:46 GMT

I got the same experience. I have been trying to get the auto-topup to work for many times, but Three always reject the card payments. I tried with 4 different cards from different banks which are proved to be working fine with other systems, online shopping etc. with no problem. I also cross-checked with the banks and they said everything looks good from the bank perspective. So this is not the problem with the cards, but something is broken around Three payments system.

Re: Three pay not working

JadeF — Thu, 13 Feb 2025 12:53:21 GMT

Hey @ssripanya

This sounds like a different issue to what these customers are chatting about, but happy to help if I can.

Have you had a chat with the team so we can investigate this issue for you? If so, what have they advised?

Thanks, Jade

Re: Three pay not working

DrDoom — Fri, 21 Mar 2025 22:25:50 GMT

I'm having this issue as well. Spoke to Google and they actually sent me a screenshot of their system showing three had declined the payment.

I then had to reverify the three pay on my Google but it still wouldn't go through. Three staff outright lying to me about it bit no accountability 🤷‍♂️ been with Three close to a decade and the service has just been going downhill the last 2 years

Re: Three pay not working

MrsHighLife — Wed, 28 Jan 2026 08:04:19 GMT

Anyone get a fix? Last month 3 pay was working great on play store, went to use it today and now its unavailable and when you remove it to re add it as a payment method you can't! There is no option to add 3 pay now and I tried on 3 different emails and 3 different devices, none of them older than my Samsung galaxy tab a9+ its getting super annoying now