topic Re: I Phone 16 Pro Max Delivery in Account and services

I Phone 16 Pro Max Delivery

fred_ — Fri, 20 Sep 2024 17:22:42 GMT

Anyone else not received their DPD tracking details from pre-ordering the new I Phone?
Called Three various times today after being told on twice my new device would be delivered today as promised on the 20th following my pre-order last week. Just called again and been told it’s delayed until 9th October!
Awful customer service advising customers when clearly they don’t have the correct information to hand.
Of course this is all conveniently Apples fault, simply do not take so many pre-orders if you cannot fulfil orders and meet timeframes.

Considering leaving Three all together now!

Re: I Phone 16 Pro Max Delivery

Karan5291 — Wed, 25 Sep 2024 13:02:21 GMT

My store doesn't even know when will I get my order and I was told to get it by today. Now all I have to do is wait mysteriously till I get text from the store.

Re: I Phone 16 Pro Max Delivery

Robyn1 — Tue, 01 Oct 2024 20:59:04 GMT

We were told 20th then got a text saying 2nd October it's not the 1st and no tracking I called them and they told me the 9th too... I've taken the day off to be home for delivery tomorrow if I hadn't called I wouldn't have known it wasn't coming

Re: I Phone 16 Pro Max Delivery

Leonardo — Thu, 03 Oct 2024 16:45:19 GMT

My Order was supposed to arrive today, called customer support and they informed me the new delivery date is NOVEMBER 6th

Re: I Phone 16 Pro Max Delivery

G405T — Tue, 08 Oct 2024 17:49:37 GMT

i have been told that i will receive my phone on 2nd oct then it was pushed back to 9th oct now i had a chat with customer service they said we have no idea when it will arrive awful the way they handle pre orders they said they put a logistic investigation on the account how can one has no idea of where the phone is when it was pre ordered

Re: I Phone 16 Pro Max Delivery

Finesthour167 — Wed, 09 Oct 2024 10:26:06 GMT

Now they saying we will be receiving the phones on the 30th in 3 weeks time!!!!!!! Pathetic

Re: I Phone 16 Pro Max Delivery

Zanyman666 — Fri, 11 Oct 2024 19:09:56 GMT

I rang today 11/10 as i was meant to receive mine on the 10th they said they cant guarantee a delivery date and they would inform me when its due to be dispatched

Re: I Phone 16 Pro Max Delivery

Someone — Sat, 12 Oct 2024 00:57:30 GMT

Was told I would receive my phone on the 23 Oct when I renewed my contract and updated my phone 3 weeks ago. No delivery update and after calling I was told there is no delivery date and to expect delays.
Again another terrible upgrade experience that I've had with Three... I wont be upgrading with Three again.

Re: I Phone 16 Pro Max Delivery

jujuy — Sun, 13 Oct 2024 17:29:32 GMT

Hi did your phone arrived finally?

Re: I Phone 16 Pro Max Delivery

Finesthour167 — Sun, 13 Oct 2024 17:59:01 GMT

Nope now they are saying it will come this month on the 22nd smh

Re: I Phone 16 Pro Max Delivery

ShazzaMonazza — Wed, 16 Oct 2024 17:58:44 GMT

I popped into store to find out if mine would still be on track for delivery next week and was told ‘whatever the website states is the date for everyone’ as of today it states 13th November but the sales assistant kindly stated that this was likely to be pushed back still.

Good luck everyone, they’ll be Christmas presents to ourselves by the time we receive them!

Re: I Phone 16 Pro Max Delivery

Finesthour167 — Wed, 16 Oct 2024 21:01:37 GMT

Huh wth…. Do you have a link to that? They told me 22nd next week, if I don’t see it by then I would cancel my pre order tbh. Pathetic and unacceptable plus I paid some money upfront to!!!!!

Re: I Phone 16 Pro Max Delivery

Spuddy — Thu, 17 Oct 2024 06:59:07 GMT

Good luck i tried to cancel my order last week and was told I can't because the phone was with dpd. Was told it would delivered either this week or next week but still no shipping info?

Re: I Phone 16 Pro Max Delivery

JonathanB — Thu, 17 Oct 2024 08:54:03 GMT

Hi @ShazzaMonazza,

Sorry for any confusion there, the dates on the website are for if you place an order that same day, if you've placed your order previously, they're being worked through in the order they were received, so we wouldn't expect this to take as long as a back order placed today.

Thanks,
Jonathan

Re: I Phone 16 Pro Max Delivery

Finesthour167 — Thu, 17 Oct 2024 11:26:41 GMT

Thank you for the clarity mate

Re: I Phone 16 Pro Max Delivery

Onepunchmom — Fri, 18 Oct 2024 14:45:38 GMT

I am waiting for my device supposedly arriving yesterday. A bit worrying when the call centre told me that the delivery has been initiated and to call DPD. How on earth do dpd knows? When no tracking no is available. It is just absurd.

Re: I Phone 16 Pro Max Delivery

de4ne — Mon, 28 Oct 2024 20:25:45 GMT

Same with me, no shipping, no updates, they are taking the piss, poorest customer service, thinking of changing provider if I dont receive mine this week. I ordered mine in store on September 28th to be told I will get it delivered by the end of October. I have a broken Iphone currently and have been waiting patiently.

Re: I Phone 16 Pro Max Delivery

zhukov43 — Tue, 29 Oct 2024 15:38:06 GMT

Im in the wind too, not expecting mine to arrive tomorrow now, no email no tracking or anything, just left bereft of information, ordered mine Sept 27th.