topic Re: Accessing acount in Account and services

Accessing acount

KDC — Fri, 20 Sep 2024 08:12:29 GMT

When using my 3 to access account I get a blank screen

Re: Accessing acount

JonathanB — Mon, 23 Sep 2024 16:15:16 GMT

Sorry to hear this, we've been investigating some reports of issues like this. Can you let me know what device(s) you've tested this on, and if it's happening on your Three App and your browser? Can you also confirm what browser(s) you've tried to sign in from?

Thanks,
Jonathan

Re: Accessing acount

Logan — Wed, 02 Oct 2024 22:10:48 GMT

Both myself and my mum are having the same issue on every device both website and app . it’s been the same every day for over three weeks

Re: Accessing acount

KateS — Thu, 03 Oct 2024 12:17:37 GMT

Hey @Logan,

We're aware of a number of customers facing issues accessing accounts on the app/online.

We're sorry for the disruption this is causing and can assure you, our team are working hard to resolve this.

Thanks,

Kate

Re: Accessing acount

KateS — Wed, 09 Oct 2024 10:52:03 GMT

Hey @KDC and @Logan,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate