topic Re: Cannot log into App/Website in Account and services

Cannot log into App/Website

nadinem — Thu, 03 Oct 2024 14:43:01 GMT

what is going on! Keep getting a blank white page when trying to log into app & 3 blue rotating dots when I try website - been like this for a few days now. Using IPhone - have tried the usual - uninstalling app etc… am seriously considering switching suppliers

Re: Cannot log into App/Website

PeteG — Fri, 04 Oct 2024 12:54:14 GMT

Hello, Nadinem.

It's disappointing to see you're having this issue. I can confirm the issue isn't specific to you, it's something the team at Three are working on resolving. It shouldn't be too much longer hopefully.

Pete.

Re: Cannot log into App/Website

xChilyx — Tue, 08 Oct 2024 08:56:24 GMT

I have been getting the same issue for a while now really frustrating as I cannot log in anywhere

Re: Cannot log into App/Website

ChloeJade97 — Tue, 08 Oct 2024 10:11:24 GMT

I’m having the same issue and it’s incredibly frustrating - I keep receiving emails about my contract coming to an end on 29th october and to select a new one or upgrade but no matter if I use the website or app I’m greeted with the same blank white page or 3 blue dots. How am I meant to update anything without having access to my account?!

Re: Cannot log into App/Website

KateS — Wed, 09 Oct 2024 10:58:36 GMT

Hi all,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: Cannot log into App/Website

JonathanB — Thu, 28 Nov 2024 17:26:27 GMT

Hi everyone,

Just to confirm, this issue should now be resolved, but please let us know if there's still any issues when logging in.

Thanks,
Jonathan