topic Re: My3 app not working after update in Account and services

My3 app not working after update

Jay2 — Sat, 05 Oct 2024 10:32:06 GMT

The app won’t let me access my account been trying to since the update and it’s really starting to bug me even online browser I can’t access my account

Re: My3 app not working after update

Jfisher46 — Sat, 05 Oct 2024 11:28:58 GMT

I have same prob but this issue with my3 app & website has been going on for weeks now!! All i get when told technical support about it is the team are aware of the situation & are currently doing all they can on working on a fix. But no sort time frame when a fix will be. Hoping sometime soon as getting abit beyond the joke not being able to access anything to look or manage accounts.

Re: My3 app not working after update

Random3acc — Sat, 05 Oct 2024 12:57:13 GMT

I had experienced this issue for months on a lower end phone, up until the end of my contract a week ago. Where suddenly the lady who was helping me on call could fix it within minutes. My my3 now works perfectly after exhausting all online support for months.

Re: My3 app not working after update

Jfisher46 — Sat, 05 Oct 2024 13:30:51 GMT

I’ve only mention & put in a complaint when on a live chat with three with there technical team about the app & website & to be honest they were little to no help at all. To be told got to raise the issue before any fix could be done, but this was weeks ago now but the team know about the problem & are working on a fix. I havn’t been told anything more since.

Re: My3 app not working after update

KateS — Wed, 09 Oct 2024 10:57:43 GMT

Hey all,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: My3 app not working after update

JonathanB — Thu, 28 Nov 2024 17:29:18 GMT

Hi everyone,

Just to confirm, issues logging in on iOS devices should now be resolved, but please let us know if there's still any issues when logging in.

Thanks,
Jonathan