topic 3 App log in not recognising my e mail address; fine on desktop log in in Account and services

3 App log in not recognising my e mail address; fine on desktop log in

Geluk — Sat, 05 Oct 2024 15:07:12 GMT

Using same log in credentials as when I log in on my PC, why does

the App not allow me to log in, saying e mail address not registered?

I've tried to re to reregister; same problem.

Re: 3 App log in not recognising my e mail address; fine on desktop log in

MZone — Sun, 06 Oct 2024 11:19:34 GMT

I don’t have the app anymore but there should be an option in settings to clear the app cache. I suggest you try that or if that fails delete and reinstall the app.

Re: 3 App log in not recognising my e mail address; fine on desktop log in

Geluk — Sun, 06 Oct 2024 17:48:17 GMT

Couldn't see cache option, so uninstalled/ installed; same error 😞

Re: 3 App log in not recognising my e mail address; fine on desktop log in

PeteG — Mon, 07 Oct 2024 15:08:05 GMT

Hello, Geluk.

That's really strange. It's definitely the same email address you are using on both desktop and phone? Can you try doing it on the browser of the phone as well to see how that responds?

Pete.

Re: 3 App log in not recognising my e mail address; fine on desktop log in

Geluk — Mon, 07 Oct 2024 21:21:57 GMT

Works on browser OK.

App keeps showing E MAIL ADDRESS NOT REGISTERED 😞

Re: 3 App log in not recognising my e mail address; fine on desktop log in

Geluk — Tue, 08 Oct 2024 06:40:00 GMT

When I open the app, first page shows my 3 mobile number at base of screen; Pete, I've messaged you with image

of screen [e mail] refusal page.

Re: 3 App log in not recognising my e mail address; fine on desktop log in

KateS — Wed, 09 Oct 2024 11:59:44 GMT

Hey @Geluk,

I'll pop you over a PM to discuss this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks.

Kate

Re: 3 App log in not recognising my e mail address; fine on desktop log in

PeteG — Fri, 11 Oct 2024 17:06:56 GMT

Sorry I haven't been around. I've only just came back, but can see Kate has taken the correct next steps in messaging you. I hope you got it sorted.

Pete.