topic Roaming in Account and services

Roaming

Kyriacou86 — Mon, 07 Oct 2024 05:11:06 GMT

Hello,

I have been a 3 pay monthly contract customer for over 10 years, same number the whole time. I was under the impression that as an older customer I did not have to pay to use my phone abroad, but I keep getting texts about a £2 daily charge?

The website is really unclear as to whether I need to buy a Roam pass or not.

Thank you

Re: Roaming

Kyriacou86 — Mon, 07 Oct 2024 05:11:53 GMT

I am in Greece, travelling from the UK

Re: Roaming

KateS — Tue, 08 Oct 2024 11:48:46 GMT

Hey @Kyriacou86,

If you've not upgraded your contract since October 2021 or received notification that your current contract terms have ended, then you'd still have access to free-roaming as part of your contract terms.

When did you last process an upgrade on the account? You'll be able to check if you've had the £2 daily fee applied to the account, by going to 'View all allowances' - 'View all data usage' - 'Daily roaming charge'.

I hope this helps,

Kate