Roaming to Reunion not working

StevenG — Wed, 09 Oct 2024 09:21:11 GMT

I currently pay 21£ for a plan including 28 days go roam. Iam currently traveling to Reunion to care for a sick relative. Since my arrival the roaming is not working. I trqvelled through France to reach n'y destination and the roaming did worked in paris, so the settings on my phones are appropriate. I have 27 days left of my roaming allowances. After changing my over spend cap from 0 to 10£ I'm starting to get billed for data being used.

This is unacceptable when Réunion is part of the destination list of supported countries and destination of my plan.

Can anyone help ?

Steven

Re: Roaming to Reunion not working

KateS — Thu, 10 Oct 2024 11:28:20 GMT

Hey Steven,

I'm sorry to hear you've had trouble activating the Go Roam pass while in this destination.

I'd recommend getting in contact with our Support team via live chat, they'll be able to access the account and check what's blocking this.

Thanks,

Kate

topic Roaming to Reunion not working in Account and services

Roaming to Reunion not working

Re: Roaming to Reunion not working