topic Re: my account loading blank in Account and services

my account loading blank

sez — Fri, 27 Sep 2024 15:53:17 GMT

why is my screen loading blank when clicking on account i can’t pay my bill so have no data?

Re: my account loading blank

JamieG91 — Sat, 28 Sep 2024 20:58:03 GMT

Same problem i use a pay as you go sim and buy data monthly but there’s no way to buy more making the sim card useless. Will just have to join another company

Re: my account loading blank

KateS — Wed, 09 Oct 2024 11:00:15 GMT

Hey @JamieG91 @sez ,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: my account loading blank

JonathanB — Thu, 28 Nov 2024 17:21:24 GMT

Hi @sez,

Apologies for the delay in updating your topic. Fixing this issue involved updates that affected a number of iPhone software versions and browsers, but we believe this should now be resolved. Please let us know if you're still experiencing any issues with logging in.

Thanks,
Jonathan