topic Re: Blank screen on three app when logging in in Account and services

Blank screen on three app when logging in

JamieG91 — Sat, 28 Sep 2024 08:20:16 GMT

when i try to log into the three app my screen goes blank, and when i try to log into the website you get the three blue circles to show it’s loading but nothings happening. I’ve read that alot of iphone users have struggled with this in the past week, i just wanted to know is there a fix for it

Re: Blank screen on three app when logging in

Lucytaylorx — Sat, 28 Sep 2024 16:28:01 GMT

I’ve had this for even longer !!! It’s driving me insane, I can’t check my payments, even had a late payment without knowing and it’s rly affecting my credit. Not to mention I have 1 bar in my own house? Wish I never went with three x

Re: Blank screen on three app when logging in

Jfisher46 — Sat, 28 Sep 2024 19:19:55 GMT

Hi lucy i think this three problem is getting bit out of hand now. everyone having same issue either with three app or website i personally have gone from full bar signal down to just 2 bars in my house from june onwards. Things not looking good at all. I think if three can’t fix this issue soon i can see alot people leaving three which means three will lose alot customers over this.

Re: Blank screen on three app when logging in

JamieG91 — Sun, 29 Sep 2024 01:22:30 GMT

I’ll just add that i’m using an iphone 11 pro max, my girlfriend has a iphone 14 and the app seems to work on hers

Re: Blank screen on three app when logging in

PeteG — Mon, 30 Sep 2024 11:27:35 GMT

Hello there.

The team is looking into this to try and get it resolved as quickly as possible. Sorry for any inconvenience it's causing.

Pete.

Re: Blank screen on three app when logging in

AJN — Tue, 08 Oct 2024 16:59:41 GMT

looks as if it's an issue with iOS lower than 16.

Re: Blank screen on three app when logging in

KateS — Wed, 09 Oct 2024 11:00:37 GMT

Hey everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: Blank screen on three app when logging in

Jfisher46 — Wed, 09 Oct 2024 18:06:43 GMT

Hi i have just checked the my3 app again still getting a blank screen same with the three website browsers just 3 dots continuously rotating, nothing has changed at all i’m using my iphone 8

Re: Blank screen on three app when logging in

Azza09 — Thu, 10 Oct 2024 05:34:24 GMT

Checked the my3 app and I'm still having this problem, has been this way for months, I have an iPhone 13 pro and have tried to log on in safari too which does the same.

I am able to login on a pc on Microsoft edge.

Re: Blank screen on three app when logging in

PeteG — Fri, 11 Oct 2024 18:18:20 GMT

Do you have Chrome on your iPhone? If so, could you try that out to see if that works?

Pete.

Re: Blank screen on three app when logging in

Myung — Tue, 05 Nov 2024 06:08:30 GMT

I have iPhone 6S. It has been three app when blank for over a month now. How do I have to do ? Maybe delete app and download new one again from App Store ?

Re: Blank screen on three app when logging in

Jfisher46 — Tue, 05 Nov 2024 11:12:39 GMT

Hi have you tried updating your phone to the lasted software? I found this corrected my issue with both My3 app & website in which i’m able to use once again with no problems.

My plan

Stewmathe1960 — Sat, 09 Nov 2024 15:13:18 GMT

Can't get into my account keeps saying error and been like that for 3 months very poor service

Re: My plan

Jfisher46 — Sun, 10 Nov 2024 16:14:00 GMT

Have you tried updating your software to the latest version on your phone? After i had done so myself i found everything was working fine including My3 app & website page.

Re: My plan

KateS — Mon, 11 Nov 2024 15:00:54 GMT

Hey @Stewmathe1960,

I'm sorry to hear this and can appreciate how frustrating this has been.

Are you able to access your account on the website?

Could you also confirm the make/model of your device, as well as your current software settings, please?

Thanks,
Kate

Re: Blank screen on three app when logging in

JonathanB — Thu, 28 Nov 2024 17:19:25 GMT

Hi everyone,

Just to confirm we believe the issues logging in with iPhones via the Three App and browsers should now be resolved. Please let us know if you're still encountering any issues like this.

Thanks,
Jonathan