https://community.three.co.uk/t5/Account-and-services/Logging-in/m-p/38216#M8897 <P>Hi John,</P> <P>I'm sorry to hear of your wife's passing, I can't imagine how difficult of a time you must be having. We'll do our best to resolve this as quickly as possible for you.</P> <P>I've removed your personal info from the post to help keep this data safe, and I'll arrange for a colleague to look into this for you, and reach out with the info you've provided.</P> <P>Thanks,<BR />Jonathan</P> <P><LI-WRAPPER></LI-WRAPPER></P> Thu, 10 Oct 2024 12:57:21 GMT JonathanB 2024-10-10T12:57:21Z https://community.three.co.uk/t5/Account-and-services/Logging-in/m-p/38189#M8886 <P>My wife, Julie , passed away on 10 August 2024, account number 9********</P> <P>when I attempt to login to my account 1******, I STILL get the message,</P> <P>"Hello JULIE *****"</P> <P>Account 9******</P> <P>&nbsp;</P> <P>John B****</P> <P>07*****</P> Thu, 10 Oct 2024 09:48:15 GMT https://community.three.co.uk/t5/Account-and-services/Logging-in/m-p/38189#M8886 jhb 2024-10-10T09:48:15Z https://community.three.co.uk/t5/Account-and-services/Logging-in/m-p/38216#M8897 <P>Hi John,</P> <P>I'm sorry to hear of your wife's passing, I can't imagine how difficult of a time you must be having. We'll do our best to resolve this as quickly as possible for you.</P> <P>I've removed your personal info from the post to help keep this data safe, and I'll arrange for a colleague to look into this for you, and reach out with the info you've provided.</P> <P>Thanks,<BR />Jonathan</P> <P><LI-WRAPPER></LI-WRAPPER></P> Thu, 10 Oct 2024 12:57:21 GMT https://community.three.co.uk/t5/Account-and-services/Logging-in/m-p/38216#M8897 JonathanB 2024-10-10T12:57:21Z