topic Re: Loan agreement in Account and services

Loan agreement

Gonkmeister1964 — Tue, 08 Oct 2024 17:22:07 GMT

I wanted to upgrade my plan and phone on a pay £31.97 monthly by direct debit. when I got to the end, it wanted me to agree to a loan agreement of £315. What is that about?

Re: Loan agreement

MichaelP — Wed, 09 Oct 2024 11:11:30 GMT

Hello @Gonkmeister1964,

Thanks for getting in touch, and welcome to the Three Community.

Did the page you were on explain what this £315 was for? Was this perhaps for an upfront payment for the device?

To clarify, your Airtime and Device plans will be taken by separate direct debits.

Thanks,
Michael

Re: Loan agreement

Gonkmeister1964 — Wed, 09 Oct 2024 13:28:14 GMT

It doesn't say what it is for.

Re: Loan agreement

KateS — Thu, 10 Oct 2024 11:45:26 GMT

Hey @Gonkmeister1964,

Hmm, that's odd.

What device did you select? Can you also advise the device repayment period and device one-off payment you selected for the agreement, please?

Thanks,
Kate

Re: Loan agreement

Gonkmeister1964 — Thu, 10 Oct 2024 15:15:02 GMT

Samsung Galaxy A35 5G, 36 month repayment period, and £10 one off payment.

Re: Loan agreement

KateS — Thu, 10 Oct 2024 15:24:30 GMT

Hey there,

Thanks for getting back to me.

Have you completed the minimum contract term for your current contract you're trying to upgrade?

If possible, could you pop me a PM with a screenshot of the screen that's mentioning the £315 charge, please?

Thanks,

Kate

Re: Loan agreement

Gonkmeister1964 — Thu, 10 Oct 2024 16:09:14 GMT

I have been in touch with Three via phone, and the explanation given is is only if you want to pay it altogether a s a lump sum instead of monthly payments. I've completed my order via the phone and online, it is all sorted now.