topic Re: Three network cant sign in just a blank page in Account and services

Three network cant sign in just a blank page

Jfisher46 — Wed, 18 Sep 2024 11:02:56 GMT

Cannot get into my account vier my3 app or website to top up, both won’t let you login to access your account balance just goes blank when trying to do so. Is there a problem with the three network at the moment?

Update my3 & website login

Jfisher46 — Thu, 19 Sep 2024 16:06:24 GMT

Hi i have had live chat today with customer services technical team, about my3 & website not being able to login or access your account or balance. I been told they gotta to raise the issue with there team & could take up to 7 days before they can possibly fix the problem.

Re: Three network cant sign in just a blank page

Chris13 — Mon, 23 Sep 2024 13:38:34 GMT

I’ve got exact same problem - tried deleting and reinstalling app but still blank page

Re: Three network cant sign in just a blank page

JonathanB — Tue, 24 Sep 2024 13:08:49 GMT

Hi @Jfisher46, @Chris13,

We've noticed quite a few reports of issues like this over the last few days and are looking into it. If you could confirm which models of devices you've tried, and if the issue occurs on the Three App and when trying to login on our website too? If the issue happens on browsers, which browsers have you tried?

Thanks,
Jonathan

Re: Three network cant sign in just a blank page

Chris13 — Wed, 25 Sep 2024 12:19:21 GMT

Using iPhone - three plus app and website and this chat ok

it opens fine but when you click to go into your account there is a very brief flash of the page which then disappears to leave a blank page - can’t scroll up or down or swipe to get anything

Re: Three network cant sign in just a blank page

JonathanB — Thu, 26 Sep 2024 10:11:10 GMT

Hi @Jfisher46, @Chris13,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

Re: Three network cant sign in just a blank page

Jfisher46 — Thu, 26 Sep 2024 10:25:17 GMT

Hi i use my iphone 8 using version 16.1.1 there is still an issue with the three app & three website. upon trying login in both go completely white blank & can’t do anything else after that.

Re: Three network cant sign in just a blank page

Chris13 — Thu, 26 Sep 2024 10:28:08 GMT

Yep - just tried and still blank page when clicking on account

Re: Three network cant sign in just a blank page

Jfisher46 — Thu, 26 Sep 2024 10:29:31 GMT

Hi i am still having the same issues with the three app & website in trying login to my account just goes white blank everything i try seems to be a prob everytime. The issue needs sorting asap.

Re: Three network cant sign in just a blank page

Jfisher46 — Thu, 26 Sep 2024 10:34:44 GMT

I know tried myself seems to be a real big issue with both three app & website when login to account.

Re: Three network cant sign in just a blank page

Jfisher46 — Thu, 26 Sep 2024 21:58:57 GMT

Hi Jonathan is there a way you can find out how much longer its going take for three technical team to fix the issue with the three app & website? As noone can login to there Account which is very frustrating for many. Especially when i was told it would only take 7 days to fix the issue. Now its been more than that already it doesn't seem like anything is getting done about it. So if you can find out anything be very appreciated to know whats going on.

many thanks

Jfisher

Re: Three network cant sign in just a blank page

Yoxhiki — Sat, 28 Sep 2024 06:34:07 GMT

I am still getting this after a week. Has three not resolved this issue at all??

Re: Three network cant sign in just a blank page

Yoxhiki — Sat, 28 Sep 2024 06:35:22 GMT

I am still having the same issue blank screen after clicking on my account. Has this not been resolved ? It has been a week. Have tried to uninstall and install the app again as well?

Re: Three network cant sign in just a blank page

Jfisher46 — Sat, 28 Sep 2024 10:08:32 GMT

I have tried that myself uninstall the app to reinstall it many times doesn't seem to make a difference everytime try to click on login on app or website page goes white blank. Been over a week that i’ve been asking about the issue dont seem be getting any further forward in fixing what ever the issue maybe.

Re: Three network cant sign in just a blank page

JamieG91 — Sat, 28 Sep 2024 20:51:28 GMT

I too have had this problem for the past week

Re: Three network cant sign in just a blank page

kibrok — Sun, 29 Sep 2024 14:16:54 GMT

Same problem here

Re: Three network cant sign in just a blank page

jacknight — Mon, 30 Sep 2024 07:55:59 GMT

Same problem here, and it’s been a couple of weeks at least…

Re: Three network cant sign in just a blank page

KateS — Tue, 01 Oct 2024 14:05:34 GMT

Hello all,

I'm sorry for the disruption this is causing and can reassure you all, our teams are working hard to resolve this.

If anyone needs assistance in paying a bill, adding a Go Roam pass etc, please pop through for a chat with our Customer Service team in the meantime.

Thanks,

Kate

Re: Three network cant sign in just a blank page

KateS — Wed, 09 Oct 2024 10:48:14 GMT

Hey everyone,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

Re: Three network cant sign in just a blank page

Chris13 — Wed, 09 Oct 2024 15:36:35 GMT

Still getting a blank page when trying to view account - using iPhone 12 mini